Patient Care Coordinator

Hourly Wage starts at $19

Key Responsibilities:

• Scheduling & Follow-up:

  • Schedule post-operative and follow-up appointments for patients in a timely and efficient manner.

  • Coordinate appointment reminders and follow-up communications.

  • Ensure all pre- and post-operative instructions are clearly communicated and documented.

• Patient Referrals:

  • Process inbound and outbound patient referrals in accordance with clinical protocols.

  • Track referral status and ensure timely completion of referral appointments.

  • Maintain accurate records of all referral communications.

• Medical Record Audits:

  • Conduct regular audits of patient medical records to ensure accuracy, completeness, and compliance with HIPAA and organizational standards.

  • Identify and report discrepancies or documentation gaps to the Medical Records Director.

• Communication & Coordination:

  • Serve as a point of contact for patients regarding care coordination, appointment status, and required documentation.

  • Collaborate with providers, clinical staff, and administrative personnel to ensure continuity of care.

  • Address patient questions and concerns with professionalism and empathy.

Qualifications:

• High school diploma or equivalent required

• Minimum of 2 years experience in a healthcare setting, preferably in a coordination or administrative role.

• Proficient in medical terminology and understanding of clinical workflows.

• Experience with electronic medical record (EMR) systems required.

• Exceptional verbal and written communication skills.

• Strong attention to detail and accuracy in data entry and recordkeeping.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Knowledge of HIPAA compliance and confidentiality requirements.

Supervision:

This position reports directly to the Medical Records Director and works closely with both the administrative and clinical teams