Senior Customer Success Manager - France - M/F/D

<p dir="ltr"><strong></strong></p><h3 dir="ltr"><strong><strong>WHO WE ARE</strong></strong></h3><p dir="ltr">Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!</p><p dir="ltr">Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future. </p><p dir="ltr">At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth. </p><p dir="ltr">Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission: <br/></p><ul> <li><strong>We bring client satisfaction</strong></li> <li><strong></strong><strong>We are impactful</strong></li> <li><strong></strong><strong>We go above and beyond</strong></li> <li><strong></strong><strong>We live one team, one dream</strong></li> </ul><p>We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys.</p><p dir="ltr"><em>Learn more about AB Tasty and our teams: </em></p><ul> <li><a href="https://www.abtasty.com/about-us/">About Us</a></li> <li><a href="https://www.abtasty.com/about-us/"></a><a href="https://www.abtasty.com/fr/votre-parcours-chez-ab-tasty/">Your Journey with Us</a></li> <li><a href="https://www.welcometothejungle.com/en/companies/ab-tasty">AB Tasty on Welcome to the Jungle</a></li> </ul><h3 dir="ltr"><strong>THE TEAM</strong></h3><p dir="ltr">Join our dynamic CSM team in Paris, where you'll collaborate with Sales, Partner and Marketing and Product Teams. As a Senior CSM, you will play a critical role in driving customer satisfaction, retention, and growth by fostering strong relationships and ensuring customers maximise the value of our solutions.</p><p dir="ltr">You will act as a strategic advisor, guiding key accounts through their journey, helping them achieve their business goals.</p><p><strong></strong><strong>Collaboration tools: </strong>Churn Zero, Trello, Slack, Jira, Confluence, and more<br/><strong>Travel: </strong>occasional travel to client sites or team-building events</p><h3 dir="ltr"><strong><strong>YOUR MISSION</strong></strong></h3><ul> <li>Own and nurture a portfolio of our top customers, ensuring long-term success</li> <li>Act as the main point of contact, providing strategic guidance and data-driven recommendations on long-term testing and personalisation optimisation strategies</li> <li>Collaborate with a Key Account Manager to conduct regular business reviews (QBRs) to demonstrate ROI and drive account expansion</li> <li>Proactively identify churn risks and implement strategies to improve retention</li> <li>Maintain a high level of customer engagement and satisfaction with a focus on customer-led strategy</li> <li>Provide technical consulting on tests and personalisation and assist set-up and learning with the AB Tasty solution</li> <li>Analyse and identify new areas for optimisation following data analysis</li> <li>Lead CRO meetings, workshops and training</li> <li>Help provide customer references and case studies; actively provide constructive feedback to the product team to improve AB Tasty products</li> </ul><ul> </ul><h3 dir="ltr"><strong>WHAT YOU WILL BRING</strong></h3><ul> <li>Degree in Business, Economics, IT, Digital or Marketing</li> <li>At least 3-5 years work of experience in a related field in Customer Success<br/>Customer-focused, organised with a proactive mindset</li> <li>Fluent in French and English, with excellent verbal and written communication skills</li> <li>Analytical thinker who can translate complex data into profitable marketing plans<br/>Interest in UX, e-commerce, analytics or CRO</li> <li>Strong soft skills: energetic, enthusiastic, self-motivated, open-minded</li> </ul><p dir="ltr"><em>If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!</em><br/></p><h3 dir="ltr"><strong><strong>WHY YOU WILL LOVE IT HERE</strong></strong></h3><ul> <li><strong>Make a real impact:</strong> directly influence our success and be a player in the company's growth</li> <li><strong>Ownership &amp; autonomy: </strong>we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey</li> <li><strong>International culture:</strong> collabor