GCBU Technical Program Director

Req ID: 124043 
Remote Position: Yes 
Region: Americas 
Country: USA 

Summary

As our customers look for opportunity in a world of rapid change and technology disruption, they trust Celestica to deliver the most advanced design, engineering and manufacturing expertise for their highly sophisticated and complex electronics and related products. At Celestica, you have the opportunity to shape your career among an inclusive, diverse group of experienced employees and talented newcomers working around the globe.
 
As a senior leader at Celestica, you will have the exciting opportunity to help drive the growth and shape the future of the collaborative, high performance, growth oriented business unit, (CCS/SP) Connectivity and Cloud Solutions Service Provider segment.  Your responsibilities will include supporting, developing, and helping manage high impact programs through your knowledge of IT infrastructure, architecture, products, manufacturing and services as it relates to the Hyperscale datacenter customer and business ecosystem.
 

Summary

The Technical Program Director (TPD) is primarily responsible to help manage technical aspects of high level opportunities and projects for the Service Provider business unit. Although projects can be at times customer specific, there may be times that the projects are strategic in nature to the Service Provider business and will be applied across multiple customers.  Additionally this role provides collaborative technical support to Sales, Business Development, Hardware Platform Solutions (HPS) and our manufacturing sites.  This will include new and competitive proposals for design, manufacturing, and aftermarket services, including possibly new product areas for Celestica.

The TPM will typically help manage various major projects that have large financial impacts and impact customer satisfaction for over $2B plus annual revenue in the Service Provider business unit. 

Performs tasks such as, but not limited to, the following:

• Regularly interacts with executives at assigned major customers. Interactions may involve customer presentations, negotiations, or influencing & persuading other senior level managers. 
• May require developing strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations &/or establishing new strategic direction that is customer or site specific. 
• Participates with other senior managers in Celestica to establish strategic plans & objectives for assigned accounts. 
• Establishes long term strategic senior level technical relationships with customers.
• Identifies technical influencers and key decision makers within the account establishing and maintaining close relationships with these stakeholders.
• Remove all technical hurdles required to successfully close opportunities
• Collaborates with colleagues (executive, leadership and peers) to help develop new products and services for customers.
• Helps manage customer technical perceptions and the overall customer relationship process. 
• Coordination of major product launch or site transfer activities with sites, HPS, GCBU, and the customer (phase gate reviews, ramp readiness, resource readiness, etc.) Simulates the customer’s point of view in activities.
• Ability to help in the response to functional and technical elements of RFIs/RFPs from the customer
• Able to convey customer requirements to Product Management and Technology teams
• Works with the HPS and the site teams to plan & monitor technical activities to ensure that project deliverables meet requirements & that projects/programs are on schedule. 
• Projects/programs include:  New product development support, manufacturing readiness reviews & contract execution. Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs. 
• Monitors internal plans to meet commitments & schedules for customers.
• Communicates frequently with customer to help ensure satisfaction with the company & the products. 
• Acts as a customer advocate to drive prioritization of projects & responses to problems/issues. 
• Participates in the pricing/bid preparation process & contract development & management. from a technical standpoint to ensure response compliance
• Analyzes technical program development process and performance relative to targets. Develops & implements plans to address problem areas if needed. 
• Supports sales in account planning, strategy development & sales as needed. 
   

Knowledge/Skills/Competencies

• In-depth knowledge