Telecommunications Repair Supervisor (PSA Option 3)

​Agency: Department of Innovation and Technology
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 
Skill Option: Management Information System/Data Processing/Telecommunications 
Bilingual Option: None 

Posting Date: 12/19/2024
Closing Date/Time: 01/03/2025
Salary: Anticipated Starting Salary $7,966 per month; Full Range $7,966-$11,759 monthly
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC063

 

 

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number  43751 

 

Why Work for Illinois?

 

 

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
 

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the Telecommunications Repair Supervisor, developing, implementing, and evaluating policies and procedures for the Customer Services Center (CSC) Telecom Repair unit ensuring support to staff and value-added services for operational standards. In this role you will establish and implement procedures for incident management and coordination of information technology (IT) services with DoIT teams. In addition, you will supervise a team of telecommunications specialists and provide in the diagnosis of problem sources and incident resolution through team discussion, incident assessment, root cause analysis, troubleshooting, and information documentation. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

 

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Fede