Store Manager - Easthampton

River Valley Co-op Our Mission: River Valley Co-op staff members are all empowered ambassadors for our cooperative’s mission of creating a just marketplace that nourishes the community.

 Cooperative values and the larger cooperative movement inspire us to work together for a more sustainable and just future. As a team, we work to leverage our grocery retail's economic impact for positive social change in the food system, our environment, and our community. We are committed to social justice and developing our anti-racism and multicultural skills throughout our organization.

 Our cooperatively-owned business values working together in partnership with our local food producers, other vendors and service providers, community organizations, employees, and our customers to serve our community food needs in ways that sustainably support our mutual needs and aspirations. We prioritize building and sustaining our business operations capacity to generate positive impacts for our employees, business partners, customers, local economy, the common good of our community, and the environment.

 Our friendly store operations specializing in fresh, local, organically grown, and natural foods, builds community resilience and grows our local economy. We work hard and have fun doing it, act with honesty, kindness, and respect, and strive to improve every day.

Position: STORE MANAGER

Requires open availability, including evenings and weekends.

Status: Reports to Director of Operations

              Supervises Store Department Managers

Pay Level: IX, salary, exempt. 

Purpose: This position has four essential functions:

1. To set, model, and maintain standards for welcoming and outstanding service in our physical and virtual stores.
2. To lead store operations that are safe, productive, efficient, and profitable. This includes a clean, well-merchandised store with a product selection that meets our customers’ needs, brand, and multi-store structure.
3. To lead and mentor department managers who in turn effectively lead their departments and mentor staff, and meet budget targets for sales, margin, and labor cost.
4. To ensure the store operates in compliance with our labor contract, Co-op policies, and local and state regulations.

The ideal candidate will have demonstrated experience in a key leadership role that contributes to developing an economically sound enterprise and a commitment to our values, including support for the community, sustainability, social justice, diversity, equity, and inclusion. They will also act as the backup to the Director of Operations in all areas of responsibility.

Essential Duties & Responsibilities

CUSTOMER SERVICE

It is the primary responsibility of every Co-op employee to serve our members and customers with a superior shopping experience by using excellent customer service skills. This responsibility includes bu