Sr. Tech Sales Support Specialist

Additional Location(s): US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

About the role:

The Senior Tech Sales Supp Specialist provides global industry-leading technical support to Boston Scientific field personnel, clinicians, patients, and other internal customers. Help our customers use our products by providing immediate, accurate and up-to-date information regarding current and historical market-released CRM products, and assisting in troubleshooting, problem solving and assessment of product operation.

 

Your responsibilities will include:

• Provide 24/7 global industry-leading technical support to customers via multiple communication pathways (phone, fax, email,etc.).
• Analyze and assess product operation and make recommendations for optimal device management.
• Utilize advanced troubleshooting skills, extensive new product knowledge and thorough understanding of clinical application to respond to customer inquiries.
• Educate, support and train customers through phone consultation, training programs, written correspondence, and general field assistance.
• Document and evaluate customer inquiries, comments, and concerns.

 

Minimum Qualifications

• Bachelor’s degree with 4 years of medical device or clinical experience
• In-depth understand of complex cardiac device functionality, and potential impacts to the patient
• Strong communication and troubleshooting skills
• Must work well in a team environment
• Self-motivated and able to work independently
• Demonstrates strong documentation practices
• Excellent research and analytical skills
• Participates in on-call rotations for 24/7 support, including weekends and holidays

 

Preferred Qualifications:

• Clinical experience in electrophysiology and procedures such as pacemaker and ICD implants
• Direct patient care experience or experience in a healthcare environment
• Strong technical knowledge of industry CRM products
• Strong technical understanding of relevant procedures and associated medical terminology

Requisition ID: 585765

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

 

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

 

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backg