Director, Person- Centered Care Strategy and Innovation

Posting Date

10/09/2025

3510 N Causeway BlvdSte 603, Metairie, Louisiana, 70002-3540, United States of America

The Opportunity

Our vision at DaVita is an unwavering pursuit of a healthier tomorrow, and an integral part of that is ensuring that all of our patients are empowered to have that opportunity.  Empowering each patient to achieve their optimal outcomes is imperative to DaVita’s business success, both in terms of being able to achieve our clinical goals and in the context of healthcare more broadly.  We aim to weave culturally and linguistically person-centered care into everything we do.  Join DaVita's team and contribute to a cutting-edge area of healthcare while having a tangible impact on underserved patient communities! 

The Director, Person-Centered Care Strategy and Innovation will work on high priority, high visibility initiatives in a rapidly evolving area within DaVita and the healthcare industry.  Collaborate with a cross-functional team of clinical, operating, and business leaders across DaVita, and help chart the path toward a healthier tomorrow for all. This position plays a key role as a leader, strategist, thought partner, executor, and internal consultant in developing solutions to reduce outcome disparities among DaVita’s patient population.  Topics will likely include:

• Insight generation through a rigorous understanding of data, trends, and qualitative information
• Development and operationalizing of national and local person-centered care strategies, potentially including leading pilot and program launches
• Initiation and/or support of national partnerships to impact barriers within DaVita’s scope of influence (potentially including but not limited to social drivers of health)
• Partnering with Government Affairs team to understand the evolving policy landscape and determining DaVita’s positioning, and potentially engaging with congressional stakeholders

This is a remote role. Preference is Denver, CO.

Responsibilities (including but not limited to)

• Work closely with clinical teammates and develops long-standing relationships with operators, clinicians, and others
• Leverage hypotheses-based approach to identify, validate, quantify and build buy-in around opportunities in partnership with clinical and business leadership

• Oversee teammate(s) work, provides coaching, and develops team culture
• Analyze data, provide insights, and structure presentations to tell a meaningful story and drive decision making

• Independently assess opportunities/priorities and define work plan
• Engage with teammates across teams at DaVita to foster alignment and integration of person-centered care vision into their work
• Operate as an internal SME to support various teams and consult on person-centered care approaches or efforts
• Leverage continuous improvement tools to structure and incubate improvement opportunities

• Manage and coordinate new initiatives from idea generation to implementation: new clinical program/ initiative design and development, training and communication materials development, pilot facilities support (training, communication, tracking and follow-up), pilot results review and evaluation, development of field and physician communications, training tools and the facilitation of Village wide implementation
• Synthesize quantitative and qualitative data to make meaningful proactive and reactive policy/advocacy recommendations
• Other duties as assigned

Requirements

• Bachelors Degree is required
• 5-10 years experience in strategy/operations in healthcare is required
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation; experience working in dialysis clinic operations preferred
• Demonstrated passion for ensuring every patient is empowered to achieve optimal outcomes
• Strong sense of accountability, including a passion for owning, organizing, and driving multiple projects in parallel and seeing them to full completion
• Ability to engage directly with and influence senior-level executives (e.g., CEO, COO, etc.), TMs of different professional backgrounds, and external stakeholders.
• Problem solving skills: Ability to structure ambiguous problems, think creatively, generate and test hypotheses
• Team leadership skills, with the ability to delegate project work and build consensus effectively and the desire to manage, develop, and mentor team members
• Personal values in line with DaVita's values of Service Excellence, Integrity, Team