Gas Distribution Dispatcher I or II (Hybrid)

At Dominion Energy we love our jobs.  That’s right.  Love.  Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate.  These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever.  We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent?  Do you think differently?  Do you want to fall in love with your job? If you answered “yes,” then read on!

 

We offer a hybrid work schedule (one week in the office, one week of teleworking) to accommodate the need for flexibility.

 

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity. 

At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

This position does not offer relocation assistance. 

 

Dispatcher I Job Summary

This job opportunity has two levels (I or II) which can be filled at the level commensurate with the successful candidates education, experience, knowledge, skills and abilities.

 

Dispatcher I - Gas Distribution

Work Location: Salt Lake City, UT

 

Job Summary:  
This is the entry level position in the Dispatcher progression. The Dispatcher I is responsible for coordinating  the assignment of work to ensure that Company and customer generated work orders, including emergency orders involving reports of gas leaks, odors of gas, damaged gas lines, fires, explosions, etc. are dispatched to appropriate field employees in a timely and accurate manner to meet Company, as well as state utility commission and federal requirements.
 
 
Additional Responsibilities Include:
•    Responds to and processes emergency requests and orders
•    Receives and relays messages between customers, field personnel and internal departments
•    Prepares and maintains daily work load distribution
•    Dispatches service orders by priority, date, and time wanted
•    Processes and maintains accurate reports and logs
•    Maintains accurate on-call personnel files
•    Answers emergency calls, creates emergency orders, and dispatches emergency work to field personnel
•    Manages notifications of escalated incidents to management and operations personnel.
•    Dispatcher is expected to work with field supervisors for assigned area to monitor scheduled work, make work assignments, assess and schedule field employee overtime, and reassigns work as necessary to balance the workload and complete all scheduled work
•    Perform other duties as requested or assigned.

Dispatcher II Job Summary

Dispatcher II - Gas Distribution

Work Location: Salt Lake City, UT

Job Summary:
This is the second level position in the Dispatcher progression. Distinguished from Dispatcher I, with added responsibility of monitoring productivity of field employees, and participating in the training of new dispatchers. The incumbent is responsible for coordinating the assignment of work to ensure that Company and customer generated work orders, including emergency orders involving reports of gas leaks, odors of gas, damaged gas lines, fires, explosions, etc., are dispatched to appropriate field employees in a timely and accurate manner to meet Company, as well as state utility commission and federal requirements. The Dispatcher II utilizes available technology solutions to their fullest potential to assign work to maximize efficiencies and enhance productivity of field employees.
This position requires employees to work nights, weekends, holidays, etc. at the Salt Lake City, UT office location and assigned shifts. 
 
Additional Responsibilities Include:

Provide centralized dispatching functions supporting company service centers using computerized dispatching and customer information systems, telephone, and radio equipment
Respond to and process emergency requests and orders
Receive and relay messages among customers, field personnel and internal departments
Maintain and distribute daily workload
Dispatch service orders by priority, date and time wanted
Process and maintain accurate reports and logs
Maintain accurate on-call personnel files
Cross-train with other dispatch teams
Answers emergency calls, creates emergency orders, and dispatches emergency work to field personnel
Manages notifications of escalated incidents to management and