ServiceNow Developers, VP

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summaries:

We are looking for ServiceNow ITSM and ServiceNow ITAM Developer professionals for multiple VP positions

• ServiceNow IT Service Management (ITSM) Developer, VP
• ServiceNow IT Asset Management (ITAM) Developer, VP

ServiceNow IT Service Management (ITSM) Developer Responsibilities:

• Serve as the technical subject-matter-expert and platform architect for ServiceNow platform
• Responsible for the development and sustained support of multiple products
• Provide technical stewardship and play a key role in the transformation of IT Service Management platform while supporting current state.
• Take ownership and collaborate with ITSM process/function owners and SMEs across IT to implement and enhance capabilities.
• Lead the requirements and design workshops, and implementation of ITSM
• Design, develop, test implement and support ServiceNow ITSM capabilities
• Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements
• Engage in day-to-day operational support and continuous capability improvement
• Engage in on call support as needed
• Maintain adequate process, operational documentation and reporting

ITSM Required Skillset/Experience:

• 5 + years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade and continuous improvement
• Experience with one or more ServiceNow platform implementation.
• Understanding of ServiceNow data model, tables and relationships
• Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change, Request and Knowledge Management
• Strong technical hands-on experience with GRC and IT Operations Management is required
• Experience managing platform availability, performance and security
• Knowledge of ServiceNow orchestration for automating IT processes

ServiceNow IT Asset Management (ITAM) Developer, ​Responsibilities:

• Serve as the technical subject-matter-expert for ServiceNow IT Hardware and Software Asset Management
• Take ownership and collaborate with IT Asset Management process/function owners and SMEs across IT to implement and enhance capabilities
• Lead the requirements and design workshops, and implementation
• Design, develop, test implement and support ServiceNow IT Asset Management capabilities
• Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancement
• Engage in day-to-day operational support and continuous capability improvement
• Engage in on call support as needed
• Maintain adequate operational documentation and reporting

ITAM Required Skillset/Experience:

• 5-8 years of hands-on experience with the implementation, administration and support of ServiceNow IT Service Management and IT Asset Management HAM and SAM is required.
• Desirable to have implementation/support of Flexera data management platform and integration with ServiceNow CMDB/Asset Management
• Proficiency in ServiceNow development, including creating custom applications, modules and workflows
• Understanding of ServiceNow data model, tables and relationships
• Hands-on technical experience with the implementation of HAM and SAM
• Deep functional and technical understanding of ServiceNow Hardware and Software Asset Management
• Understanding of IT hardware and software asset lifecycle management
• Knowledge of ServiceNow orchestration for automating IT proc