Senior Manager, Innovation Design & Research - Remote

External candidates: In order for your application to be correctly processed please sign-in before you apply

Internal candidates: Please go to Workday and click "Find Jobs" link under Career

Thank you for considering opportunities with us!

Job Title

Senior Manager, Innovation Design & Research - Remote

Requisition Number

R7454 Senior Manager, Innovation Design & Research - Remote (Open)

Location

California - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Senior Manager, Innovation Design & Research. Join us and support CSAA IG in achieving our goals.  

Your Role:

The Senior Manager, Innovation Design & Research is a UX Futurist and senior design leader dedicated to shaping how people will engage with the technologies of tomorrow. Responsible for ensuring the desirability of all innovation initiatives, this role grounds solutions in the needs of members, agents, and employees through human-centered design. Acting as both player and coach, the Senior Manager combines the craft of design with the foresight of a futurist, tackling complex and unexplored questions about future interaction models and experiences. Leveraging a keen technical understanding and expertise in designing complex processes, systems, and interconnected workflows, this leader brings clarity to multifaceted problems and ensures solutions are both scalable and intuitive. As the voice of the future user, the Senior Manager champions design best practices, advances thought leadership on human-AI experiences, and pushes boundaries by translating emerging trends into meaningful, future-ready solutions that redefine the insurance experience.

Your work:

 

Shape the ICD innovation design and research approach

• Anticipate how future technologies, interaction models, and business shifts will reshape user expectations, applying foresight to drive innovation.

• Demonstrate a deep understanding of emerging technologies and their implications for interaction design, ensuring CSAA stays at the forefront of innovation.

• Champion and evolve the CSAA enterprise design system, establishing standards that scale across new innovative products, services, experiences and platforms.

• Author thought leadership and points of view on future interaction models.

Lead desirability of innovation concepts and solutions

• Lead design and research workstreams for innovation projects ensuring initiatives deliver desirable, human-centered experiences aligned to member, agent, and employee needs.

• Direct and conduct ethnographic research, usability testing, and trend analysis to uncover unmet needs and emerging opportunities.

• Oversee the development of personas, detailed journey maps, process flows, and experience blueprints to guide solution design.

• Lead the creation and iteration of concepts, prototypes, and interaction models, validating desirability with users (members, agents, partners, employees).

• Ensure innovations deliver compelling, future-ready experiences by integrating research insights, design frameworks, and foresight practices.

Storytelling & Facilitation

• Facilitate workshops, co-creation sessions, and executive showcases, translating complex design insights into clear narratives that