POSTPARTUM - Unit Care Coordinator (Patient Care Assistant/ Unit Coordinator) BWH
Mass General BrighamAbout the role
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryProvides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians. Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers. Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department. Does this position require Patient Care?
Essential Function
-Performs clerical and other duties to assist in the general administration of the floor or unit.
-Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
-Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
-Schedules consultations, tests, procedures, and patient transport to other departments.
-Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughput.
-Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
-May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department.
Qualifications
Education
High School Diploma or Equivalent preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Nursing Assistant [LNA - New Hampshire] - New Hampshire Board of Nursing preferred
Experience
Previous PCA and/or unit coordinator experience required
Knowledge, Skills and Abilities
- Ability to multitask and handle stress crisis situations effectively.
- Demonstrated knowledge of medical terminology required.
- Demonstrated typing skills and computer experience required.
- Good interpersonal, organizational, and oral and written communication skills required.
- Ability to lift and transport patients using the appropriate physical technique in a safe manner for the patient and self according to Safe Patient Handling Guidelines.
Additional Job Details (if applicable)
Physical Requirements
Remote Type
Onsite
Work Location
45 Francis Street
Scheduled Weekly Hours
24
Employee Type
Regular
Work Shift
Evening (United States of America)
Pay Range
$18.58 - $26.58/Hourly
Grade
3
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