Software Engineer II, Member Experience

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

The Member Experience Engineering team builds the web and mobile experiences that Spring Health members use to access care.  We blaze trails with green field innovation, iterate rapidly on feature roadmaps, and optimize the experiences to reduce friction.

We are looking for a Senior Software Engineer II to join a team responsible for building high quality clinical specialty care programs

This particular role is a unique opportunity to make an impact in the area of Specialty Care - treating members and their families with difficult challenges such as substance use, severe depression, trauma and eating disorders.

The role is full time, reports to an Engineering Manager, is full remote (or optionally hybrid if you happen to live near Manhattan), with travel opportunities at least twice per year for in person events.

What you’ll be doing:

• Design and expand the capabilities of our API (built with Ruby on Rails) which powers several web apps and a mobile app, all of which are used to to screen, diagnose, and provide care for patients
• Design and expand the capabilities of our web front ends and app, built in React
• Debug important bugs in a timely manner
• Building infrastructure to connect our backend and marketing and sales resources
• Developer experiments to help improve our growth funnels
• Build on the foundation of a well tested codebase to ensure it remains robust and scalable as our business rapidly growsIdentify areas for growth and iteration on our application stack and advocate for them on the engineering roadmap
• Help us make decisions like “grow the monolith” or “break things up into microservices” (or some other great idea!). 

What success looks like in this role:

• Ensuring System Quality: Maintain high system uptime, low defect rates, and provide strong code review feedback.
• Optimizing Engineering Efficiency: Achieve high completion rates for planned tasks, and increase deployment frequency.
• Successful Project Delivery: Deliver projects on time, within scope, and with high stakeholder satisfaction.
• Effective Cross-functional Collaboration: Receive positive feedback from partners, participate actively in meetings, and align on project goals.
• Independent Work Proficiency: Complete tasks independently, resolve issues before escalating, and track personal tasks accurately.
• Iterative Learning and Experimentation: Maintain a high success rate for experiments, implement improvements, and share learnings.

What we expect from you:

• At least 5 years experience as a software engineer
• Preferably at least 3 years of experience with Ruby, Rails, React, TypeScript or Javascript
• At least 3 years of experience building developer platforms and tool chains
• Experience with tools like LaunchDarkly, Mixpanel, Datadog, Sentry and/or Iterable
• Bonus: