Client Services Representative - Elmira (54797)

Aurora Mental Health & Recovery (AMHR) is seeking a full-time Client Service Representative (CSR) to join our Elimiara Counseling Center, where you'll play a key role in supporting adults with higher acuity needs and persistent mental illness, as well as families, couples, children, and adolescents as needed. As the first point of contact for many clients, you’ll provide vital front desk administrative support, ensuring smooth operations while delivering compassionate, culturally responsive service in a fast-paced setting. The ideal candidate is highly organized, adaptable, and confident in verbal communication, with strong customer service skills and a calm, professional presence—especially when working with underserved and diverse populations. Experience with verbal de-escalation is a plus, and bilingual Spanish-speaking applicants are strongly encouraged to apply. If you're passionate about mental health and thrive in a dynamic, client-centered environment, we’d love to hear from you!

Schedule. This position is fully onsite/in-person for the first 90 days, with a schedule of Monday through Friday, 8:00 AM to 5:00 PM. After the initial 90-day period, there may be an opportunity to transition to a hybrid schedule, including up to two remote workdays per week.

Salary for this role. Starting wage is based on experience and company equity. Paid bi-weekly.

• $18.87 - $27.32 per hour

Bilingual Language Differential Pay. *rate depends on language requirements for the position and the candidate's fluency. 

• Employees will receive scheduled earnings on a bi-weekly basis, equivalent to 5% of their regular base rate (hourly or salaried), with a maximum amount of $3,000.00 per calendar year. The annual maximum amount will be prorated based on full-time equivalency (FTE). 

Essential Functions:

• Welcome and greet all external and internal customers with dignity, respect, professionalism and superior customer service; timely answering of incoming calls, effectively responding and resolving concerns, or transferring the caller to the appropriate location for further assistance; assist clients face-to-face or by phone in scheduling, re-scheduling and cancelling appointments, complete paperwork and forms, and connect clients with other resources.
• Assist with all safety, building, and client emergencies as they arise, following the organization's protocols and locations procedures.
• Check-in clients and collect copayments at the time or service; consistent and open communication with the Finance & Accounting team; complete end of day financial reports, including collection of credit card receipts, complete daily bank deposit slip and make sure the bank deposit is picked up daily; responsible for maintenance and reconciliation of program petty cash and supplying the necessary monetary change; obtain required documents and information from clients to complete insurance verification and EHR registrations, including collection of photo IDs and insurance cards to be scanned in EHR.
• Ensure client inquiries, registration forms and other forms are accurately entered and completed in the EHR for clients to receive services (new and updates for existing clients.)
• Maintain a clean and tidy reception area, report all office building maintenance requests, unlock and lock doors, disarm and arm alarms; sort incoming and distribute outgoing mail to the appropriate staff or program/department; responsible for the inventory of forms, client packets, office and equipment supplies and for making copies and ordering in a timely manner as well as monitoring equipment to make sure it is operable for staff and requesting a service technician when needed.
• Staff member will monitor and coordinate care for assigned clients in partnership with the other members of the clients care team.

Requirements:

• High school diploma/GED
• Preferred: Associate's Degree
• One year of customer service related experience and/or training;
• Preferred: Healthcare experience
• Ability to remain calm while interacting with staff and clients, especially individuals with a behavioral health diagnosis, who ca