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MA
Clinic Practice Assistant II
Mass General BrighamFoxborough, United Statesfull_timeVerifiedPosted 17 Feb 2026
💰 $49,880/yr($35,420/yr – $49,880/yr)
About the role
Site: Mass General Brigham Incorporated
The Clinical Practice Assistant II supports the day-to-day operations of Mass General Brigham’s Sports Medicine programs, with an initial focus on Women’s Sports Medicine, Sport Psychology, and Emergency Sports Medicine. This role blends advanced patient scheduling and care coordination with data tracking, reporting, and administrative event support, helping deliver a seamless, high-quality patient experience. The ideal candidate is polished, highly autonomous, and thrives in a fast-paced, patient-centered clinical environment, with a hybrid onsite/remote schedule based in Foxborough or Boston.
The Clinical Practice Assistant II provides high-level administrative and clinical coordination support to ensure smooth and efficient operations of programs within Sports Medicine. This role will immediately support the Women’s Sports Medicine Program, Sport Psychology, Emergency Sports Medicine providers, with potential to expand to other areas within Sports Medicine. The ideal candidate is highly polished, patient-focused, and capable of managing responsibilities autonomously while maintaining exceptional professionalism when interacting with patients, physicians, and interdisciplinary teams.
This position blends advanced scheduling coordination, patient navigation, customized data tracking and reporting, and administrative event support. The Clinical Practice Assistant II plays a key role in delivering an outstanding patient experience while supporting operational excellence across multiple Sports Medicine programs.
Essential Functions & Responsibilities
Patient Scheduling & Care Coordination
• Coordinate and manage complex scheduling for Women’s Sports Medicine, Sport Psychology, and Emergency Sports Medicine providers, including managing a dedicated phone line for these programs. This may expand to other areas within Sports Medicine and include some backup coverage for the Center for Sports Performance & Research (CSPaR) in Foxborough.
• Serve as a primary point of contact for patients, providing professional phone and electronic communication.
• Triage new patient requests using established protocols and coordinate appropriate referrals within or outside Sports Medicine.
• Facilitate test, imaging, and procedure scheduling and assist with prior authorizations and insurance referrals.
• Provide patient education and follow-up to support adherence to care plans.
• Act as a liaison between patients, providers, and insurance teams to resolve scheduling and billing questions.
• Support scheduling needs related to professional and collegiate athlete care when required.
Data Tracking & Reporting
• Maintain customized tracking systems for patient volumes, demographics, and downstream referrals.
• Generate periodic reports to support program operations and performance monitoring.
• Ensure accuracy and confidentiality of patient and operational data.
Administrative & Operational Support
• Prepare invoices and assist with billing-related administrative processes.
• Coordinate complex meetings, calendars, and event logistics.
• Provide administrative support for onsite activities including retreats, educational programs, seminars, and conferences (room reservations, catering, setup, and materials preparation).
• Order and manage limited marketing and program supplies and assist with booth or event setup as needed.
• Take meeting minutes and support follow-up actions.
General Office & Patient Service Duties
• Greet and assist patients, visitors, and athletes with professionalism and courtesy during in person meetings or events.
• Answer and route phone calls and electronic communications.
• Process patient forms and documentation and maintain accurate records.
• Support day-to-day office operations and complete additional duties as assigned.
• Comply with all organizational policies, standards, and confidentiality requirements.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
The Clinical Practice Assistant II supports the day-to-day operations of Mass General Brigham’s Sports Medicine programs, with an initial focus on Women’s Sports Medicine, Sport Psychology, and Emergency Sports Medicine. This role blends advanced patient scheduling and care coordination with data tracking, reporting, and administrative event support, helping deliver a seamless, high-quality patient experience. The ideal candidate is polished, highly autonomous, and thrives in a fast-paced, patient-centered clinical environment, with a hybrid onsite/remote schedule based in Foxborough or Boston.
Job Summary
Job SummaryThe Clinical Practice Assistant II provides high-level administrative and clinical coordination support to ensure smooth and efficient operations of programs within Sports Medicine. This role will immediately support the Women’s Sports Medicine Program, Sport Psychology, Emergency Sports Medicine providers, with potential to expand to other areas within Sports Medicine. The ideal candidate is highly polished, patient-focused, and capable of managing responsibilities autonomously while maintaining exceptional professionalism when interacting with patients, physicians, and interdisciplinary teams.
This position blends advanced scheduling coordination, patient navigation, customized data tracking and reporting, and administrative event support. The Clinical Practice Assistant II plays a key role in delivering an outstanding patient experience while supporting operational excellence across multiple Sports Medicine programs.
Essential Functions & Responsibilities
Patient Scheduling & Care Coordination
• Coordinate and manage complex scheduling for Women’s Sports Medicine, Sport Psychology, and Emergency Sports Medicine providers, including managing a dedicated phone line for these programs. This may expand to other areas within Sports Medicine and include some backup coverage for the Center for Sports Performance & Research (CSPaR) in Foxborough.
• Serve as a primary point of contact for patients, providing professional phone and electronic communication.
• Triage new patient requests using established protocols and coordinate appropriate referrals within or outside Sports Medicine.
• Facilitate test, imaging, and procedure scheduling and assist with prior authorizations and insurance referrals.
• Provide patient education and follow-up to support adherence to care plans.
• Act as a liaison between patients, providers, and insurance teams to resolve scheduling and billing questions.
• Support scheduling needs related to professional and collegiate athlete care when required.
Data Tracking & Reporting
• Maintain customized tracking systems for patient volumes, demographics, and downstream referrals.
• Generate periodic reports to support program operations and performance monitoring.
• Ensure accuracy and confidentiality of patient and operational data.
Administrative & Operational Support
• Prepare invoices and assist with billing-related administrative processes.
• Coordinate complex meetings, calendars, and event logistics.
• Provide administrative support for onsite activities including retreats, educational programs, seminars, and conferences (room reservations, catering, setup, and materials preparation).
• Order and manage limited marketing and program supplies and assist with booth or event setup as needed.
• Take meeting minutes and support follow-up actions.
General Office & Patient Service Duties
• Greet and assist patients, visitors, and athletes with professionalism and courtesy during in person meetings or events.
• Answer and route phone calls and electronic communications.
• Process patient forms and documentation and maintain accurate records.
• Support day-to-day office operations and complete additional duties as assigned.
• Comply with all organizational policies, standards, and confidentiality requirements.
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Experience
office experience 2-3 years required
Knowledge, Skills and Abilities
- Proficiency with all Office
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