Manager, 3PL Final Mile Delivery

ABOUT THE ROLE

Peloton is seeking a hands-on Manager to oversee 10-15 3PL sites in a region of our Final Mile delivery network throughout North America (US and Canada) consisting of external sites across multiple partners. This position requires a strong leader with knowledge of delivery, final mile solutions and a deep understanding of managing 3rd parties to achieve company goals.  The candidate will be responsible for the execution of key performance indicators directly related to member satisfaction, cost per delivery, inventory accuracy, delivery quality and capacity planning.  In addition to strategic skills and agility, this leader must have specific knowledge and experience in the supplier base and how to drive performance of 3rd parties.

YOUR DAILY IMPACT AT PELOTON

• Drive performance of established department goals and organize workforce to accomplish   results within budget and on schedule.
• Execute financially sound, data-driven business strategies and solutions, which improve operating performance.
• Responsible for managing external relationships and effectively communicating with third party service providers on all aspects of the program to include program execution, IT interface, customer service, risk management and sales growth.
• Focus on delivering high level performance from assigned locations.
• Be knowledgeable in industry trends, technology and macros, tailwinds, headwinds and competitive positioning and maneuvers affecting business as it relates to inventory, distribution, efficiency, warehousing and final mile functions.
• Drive operational excellence, delivering quality and cost effective solutions that exceed member expectations.
• Fully responsible for all “Final Mile” logistics functions (from last mile delivery hubs to people’s homes) for your designated sites.
• Foster all aspects of a great "Final Mile" experience, from scheduling delivery to the in-home experience.
• Build a top performing operational team and instill a culture of accountability, results and flexibility in order to meet/exceed customer fulfillment expectations.
• Support cultural improvements that are sustainable and employee relations driven.
• Assure compliance with all safety, health and environmental regulations.
• Expected Travel >75%
• Remote ok

YOU BRING TO PELOTON

• 4+ years managing or working in 3rd party Final Mile operations
• Consistent track record in leading execution of 3rd party final mile operations
• Proven track record of creating and driving best in class final mile processes and key performance indicators that will result in a LEAN focused organization, with the goal of the “Perfect Delivery,” cost savings & efficiency gains
• Deep knowledge of supply chain with functional depth in North America final mile service offerings (including in house and 3rd party), middle mile and multi-site warehouse operations in a complex environment
• Experience leading strategic partnerships with various internal departments, 3rd Party providers, IT, operations center, manufacturing and refurb teams
• Experienced in planning, budgeting and forecasting process, monitor financial performance through key indicators and achieve maximum results with budgeted resources
• WMS and/or Order Management System and other related technology
• Experience in developing and driving supply chain strategy
• Improve operational efficiencies by driving implementation of competitive, breakthrough solutions including new technologies and vendor-provided services
• Experience working in a logistics/transportation and warehouse/fulfillment center environments
• Experience working in a fast paced, high-growth, start-up like environment

EDUCATION

• Bachelor’s degree in Operations Management, Engineering or related fields
• MBA or other advanced degree - Preferred

LEADERSHIP SKILLS

The ideal candidate will also have demonstrated the following competencies:

• Results Orientation: They consistently improve results in challenging business environments. Track record will be demonstrated through clearly identifiable metrics and a natural orientation towards measurements, numbers and accountability. The individual will have transformed the logistics and transportation portions of a supply chain in ways to meet increasingly challenging future business needs
• Collaboration & Influencing: Has demonstrated ability to develop effective internal and external relationships across divisional and geographic boundaries in pursuit of company goals, including the ability to manage global teams, driving bench strengt