Field Service Technician, Global Field Services

Field Service Technician, Global Field Services

Position Summary:

Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life-cycle supply. With time-tested experience in development sciences, delivery technologies, and multi-modality manufacturing, Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year. Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites, Catalent supplies billions of doses of life-enhancing and life-saving treatments for patients annually.

This is a full-time salaried position: Monday – Friday, 1st shift.

Catalent’s Greenville, NC facility specializes in end-to-end turn-key solutions for oral solid dosage forms, including integrated formulation development, analytical services, commercial manufacturing, and packaging. This state-of-the-art facility has had over $100M of investments in recent years and features fit-for-scale capacity with potent handling capabilities, ideal for orphan or targeted drug development.

The on-site, Field Service Technician, Global Field Services will be responsible for ensuring that client-related technical issues are resolved in a quick and proper manner for our Greenville, NC site.  The on-site, Field Service Technician, Global Field Services will require significant interaction with internal clients, IT associates, and third-party service providers.  Position requires a strong bias towards service, quality, and customer satisfaction. Within the Catalent network, we offer a broad range of integrated formulation and analytical services to solve difficult development and manufacturing challenges.

Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer, and Catalent employee. 

The Role:

• Responds directly to clients regarding routine requests in a timely manner

• Assists colleagues  in  providing  counsel  to  others  on  complex  issues;  aids  in  the  development  of  strategies  for achieving client goals

• Open to working outside of normal operating hours due to projects, outages or other IT emergencies

• Other duties as assigned

The Candidate:

• Bachelor's degree in Computer Science or related discipline with two+ years of relevant direct technical support experience, preferred

• Associate degree in Computer Science or related discipline with four+ years of relevant direct technical support experience, preferred

• High school diploma or equivalent with five+ years of relevant direct technical support experience, required

• Excellent   understanding   of   personal   computers,  peripherals   &   associated   accessories; solid understanding of personal computing applications (MS-Office 365, Teams, Visio, Outlook, etc.)

• Excellent working knowledge of networks and server infrastructure

• Individual may be required to sit, stand, walk regularly and occasionally lift 0-15 pounds

Why You Should Join Catalent:

• Defined career path and annual performance review and feedback process 

• Diverse, inclusive culture 

• 152 hours of PTO + 8 paid holidays

• Several Employee Resource Groups focusing on D&I

• Dynamic, fast-paced work environment

• Positive working environment focusing on continually improving processes to remain innovative

• Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives 

• Community engagement and green initiatives 

• Generous 401K match 

• Medical, dental and vision benefits effective day one of employment 

• Tuition Reimbursement 

• WellHub - program to promote overall physical wellness