Financial Aid Counselor & Compliance Support Coordinator

Salary and Benefits

Salary Range: $4,841.00 per month to $6,884.00 per month.  PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,083.00 per month to $5,400.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick leave, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. 

Classification

Student Services Professional II, Exempt

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position 

Please Note: Review of applications will begin on July 1, 2025.

The Financial Aid Program Support Coordinator is responsible for helping students and families navigate the financial aid process. This position will help review students aid eligibility, make updates to student awards, and will counsel students and their families regarding financial aid related matters. This position will also work on verification, appeals, and coordinate administration of program compliance including but not limited to: Credential/Certificate/Non-Degree program review and awarding, Compliance Reviews as it pertains to over- awards, aggregate limits, and other administration of checks and balances.   The Financial Aid Counselor provides excellent service and guidance to prospective, new and current students and their families throughout the financial aid application process and determines eligibility within the parameters of institutional, state and federal requirements. This position requires the ability to exercise independent judgment in the management of operational details of the financial aid process and maintain knowledge of policies of other departments (registrar, student accounts, human resources, athletics, etc), understanding the impact of them on a student’s financial aid eligibility. The Financial Aid Counselor oversees the administration of both the federal and private loans for CPS. This include but is not limited to: certification of all Parent PLUS and private education loans, resolving issues between the university’s system and the Department of Educations, participating in state, regional and national professional development activities to ensure a complete understanding of federal and state regulations and remaining current on changes to the federal and state aid programs. This position requires the ability to utilize conflict resolution skills to help students and parents to understand challenges and identify potential solutions, all while maintaining student confidentiality in accordance with FERPA regulations.

Responsibilities

Compliance Support Coordinator:

• Coordinate administration of aid for special programs including, but not limited to: PHAP, Teaching Credential, and other non-degree programs.
• Conduct review and resolve backend control system reports that include, but are not limited to: over awards, aggregate issues, dual enrollments, C flags, and Pell Pop, and other discrepancies that cannot be resolved through batch/system processing.
• Ensure timely administration and coordination of Private and Plus Loans.
• Support timely administration and coordination of Special Circumstance Appeals as well as verifications.
• Support timely administration and coordination of aid for remote learning programs s