Salesforce Delivery Lead

Company Description

We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. 

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets. 

Job Description

As the Delivery Lead - you will be the technical lead for numerous delivery squads. These delivery squads will be comprised of both internal and external resources.  You will be responsible for working with key Sales, Customer Service, and Customer Experienced business stakeholders to ensure the solutions delivered meet the Business and Customer needs. Providing excellence in Sales, Customer Service, and Customer Communities using Salesforce technology across the Informa businesses.

You are accountable for the following:

• Delivering best in class Sales, Customer Service, and Community Capabilities for Informa Markets
• Owning the solution architecture, prototyping, proof-of-concept, solution design, blueprint of the project
• Ensure a scalable solution that meets overall business requirements; provide design authority and oversight throughout the whole project lifecycle
• Provide relevant guidance to business stakeholders and Product Manager based on current product capabilities and previous implementation experiences
• Engage and communicate with business stakeholders across multiple Informa divisions; raise concerns, warning, or red flags
• Be recognized as a functional expert on the Customer Service and Community Platform
• Champion delivery excellence and identify and drive improvement opportunities
• Manage the Technical delivery of integrated solutions and technologies. These technologies include Salesforce products and APIs, LWC, Amazon Web Services,  and integration/ETL technologies
• Liaising with the Markets business leaders to understand the ordering requirements
• Manage and lead technical delivery squads across multiple technology stacks
• Lead delivery championing a DevOps model
• Management of integrated applications and third-party suppliers
• Coordinating enhancements/upgrades with external vendors
• Follow Agile development methodology to drive and deliver functionality on a regular cadence with data-driven feedback loops
• Validate and check all information security aspects of the applications are being handled. Manage workload of all offshore development teams and provide guidance where necessary to ensure the develop
• Partner with the businesses effectively to understand their objectives and roadblocks
• Take complete project and program ownership
• Apply critical and agile thinking to define a problem and develop practical solutions
• Engage in active listening and observation to understand the goals of the business

Qualifications

• Have the ability to tell a story and move hearts and minds to bring people into a new way of thinking
• Have a proactive mindset: able to see what needs to be done and take action
• Have a track record for collaborating with cross-functional, international teams and partner teams
• Have a natural ability to be curious, creative, and intuitive
• Good time management, ability to multitask, ability to prioritize, and propensity to handle interruptions with poise and professionalism.
• Designing scalable, best-practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance

Skills Required

• Strong knowledge of Salesforce platform and at least 8+ years of experience in designing and delivering e-commerce capabilities.
• Strong knowledge and at least 5+ years of experience  in the development and design of offline order management and  integrations to fulfillment applications
• Salesforce platform experience, particularly in Sales, Service, and Community Cloud.
• Salesforce certifications, including certifications on the Salesforce Application Architect track
• Sales, Service, and Community Cloud domain experience
• Understanding of Lightning framework, Apex, Javascript, DevOps, and integration Patterns Desired
• Experience in managing vendor relationships and vendor delivery.
• Experience in using Jira & Service now and working in an agile environment.
• Experience working in an Events/Exhibitions and Media Business.

Additional Information

We offer: