Vice President, Patient Care

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

We are looking for a Vice President, Patient Care to help us scale our Patient Care Operations as we move into the next phase of growth at Carrum Health. The Vice President, Patient Care will play a critical role in our success, planning and shaping the future of Patient Care Delivery at Carrum.

Reporting to our Operations leadership, you will own all aspects of Patient Care Delivery at Carrum and will be accountable for future-proofing our Patient Care Operation. In this role you will use your years of experience growing and scaling high performing operating organizations to ensure Carrum can match the pace of change in healthcare and exceed our standards for patient experience well into the future.

You’ll be responsible for building a patient-centric culture and growing and mentoring the next generation of Patient Care Leaders at Carrum who will do the same. You’ve hustled, you’ve created, you’ve implemented, and you love the intensity of a startup in high-growth mode.

The salary range for this role is $215,000 - $235,000 depending on geography and level of experience, plus equity and an annual bonus.

You’re excited about this opportunity because you will...

• Own end to end patient care delivery at Carrum Health, ensuring we meet and exceed our lofty standards for patient experience.
• Build and implement strategies to improve the patient journey, reshaping patient experience at Carrum and fundamentally reshaping the future of healthcare as a whole.
• Drive utilization of the Carrum program by minimizing friction in the COE experience and keeping patients on the path to great care.
• Regularly collaborate with product and technology teams to influence road maps, implement new technologies, and push the boundaries of how technology can improve the patient experience and patient care delivery at Carrum.
• Lead, mentor, and influence the next generation of Patient Care leaders at Carrum Health.

We’re excited about you because…

• You bring 10+ years of operations leadership experience, ideally in healthcare or a related field.
• You bring a rich background in scaling high-functioning patient care or support organizations. You understand the role that technology, AI, and data play in the evolution of the patient experience.
• You have strong skills working with senior leadership teams and cross-functional partners to influence organizational behavior and drive positive change in the patient experience.
• Experience owning budgets and implementing workforce management strategies, and a proven track record of achieving economies of scale by blending technology and thoughtful team growth.
• Ability to lead large teams with integrity and trust, using your influence to ensure the team has the tools, resources, and training needed to be successful.
• Entrepreneurial and resourceful — As an early member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction.
• Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.
• Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results.

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
• We are working with some of the most recognized and esteemed names in the country. Top hospitals like