Labor Relations Operations Analyst

Job Title: Labor Relations Operations Analyst

Location: Columbus, OH

Hybrid Schedule: Onsite Tuesday-Thursday

Job Summary
The Labor Relations Operations Analyst supports coordination, logistics, and reporting for the Workforce Continuity and Labor Relations team. This role ensures stakeholders receive accurate, timely communications; maintains staffing and scheduling resources; supports continuity logistics; and produces reporting and dashboards that enable data-driven operational decisions. Additionally, the role provides administrative and analytical support to Labor Relations, including maintaining confidential records, supporting grievance tracking, assisting with investigations and preparing materials for contract negotiations.

Essential Functions

• Maintain Workforce Continuity distribution lists and reoccurring calendar invites to support work continuity efforts, ensuring accuracy and timely updates
• Maintain support worker rosters (daily/weekly updates), including employee notifications and related Workday and Teams channel updates
• Support the Workforce Continuity mailbox by triaging requests, drafting responses, and routing inquiries to appropriate stakeholders
• Coordinate shift assignment schedules across multiple contracts, including exemption management and SHIFT application administration
• Design and maintain Power BI reporting to produce operational reports, track key metrics, and support data-driven decision-making
• Support Labor Relations processes by tracking grievances, maintaining records, and entering cases in Workday Case Management
• Assist with investigations, fact-finding, attendance programs, and preparation of data and materials for contract negotiations and union requests
• Analyze labor relations data to develop insights, support policy application and maintain databases that track key LR metrics and reporting
• Provide support to employees and leaders on collective bargaining agreements, policies, and procedures; assist the Labor Relations team with daily administrative activities as needed
• Act as subject matter expert for systems, timekeeping, policies, and other concerns to provide employee and LR support
• Design, manage, and present PowerPoints in support of the Labor and Work Continuity teams
• Complete special projects by clarifying project objective; setting timetables and schedules; conducting research; developing and organizing information; fulfilling transactions
• Continuous improvement and development of processes

Required Qualifications For Position

• Bachelor's Degree: Business Management, Human Resources ORequivalent experience
• Excellent written and computer skills required; proficient in Microsoft Office, electronic communications (email, calendars, etc.) High
• High attention to detail and proven ability to manage and execute tasks with conflicting priorities High
• Ability to manage multiple priorities, meet deadlines, and handle sensitive information with discretion Medium
• Demonstrated sense of urgency, responsiveness and willingness to go the extra mile to meet customer needs Medium
• Ability to think independently, problem solve and maintain composure in a fast-paced, dynamic business environment with a proactive approach to work Medium
• Ability to function in a team environment and collaborate within and across organizational lines Medium

Preferred Additional Qualifications for Position

• 1-3 years Experience with Workday or similar HRIS systems and roster maintenance
• 1-3 years Experience with shift scheduling tools/applications (e.g., SHIFT) and managing multiple contract schedules
• 1-3 years Power BI experience (running reports, creating dashboards, basic data modeling)
• 1-3 years Experience supporting labor relations, employee relations, or HR operations preferred
• 1-3 years Experience in Human Resources or Labor Relations

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - N/A
• Balancing - N/A
• Stooping - N/A
• Kneeling - N/A
• Crouching - N/A
• Crawling - N/A
• Reaching - N/A
• Handling - N/A
• Grasping - N/A
• Feeling - N/A
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - N/A
• Eye/Hand/Foot Coordination - N/A

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource is required to provide continuous service to cust