Sr Order Managment Associate

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

As part of the talented Navico Group Order Management team, you will answer customer queries, resolve issues via appropriate channels, and maintain assigned customer accounts.  This position reports to the Customer Service Supervisor.

At Brunswick, we have passion for our work and a distinct ability to deliver. 

Essential Functions:

• Enter customer purchase orders with a high degree of accuracy and attention to detail
• Reviews backlog reporting to ensure orders are being shipped and billed in a timely manner
• Track order fulfillment progress and proactively communicate exceptions to customer
• Provide product and pricing availability to customers
• Maintain and update customer portals/dashboards with order status
• Answers customer service phone calls, addresses all inquiries
• Ability to work and achieve established results with limited supervision
• Resolve customer complaints
• Collaborate with internal functional areas on order confirmation, expedites, escalations and other issues, ensuring proactive, consistent, and timely communication to the customer.
• Participate in and/or lead customer meetings providing order status updates
• Identifies solutions to increase efficiencies within departmental functions
• Other key responsibilities and tasks as assigned by Supervisor

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:

• High school diploma or equivalent
• 2+ years customer service or order management experience

Preferred Qualifications:

• Proficient in Excel & Word skills required
• Oracle or equivalent sales order processing systems experience preferred
• Excellent verbal and written communication skills. Ability to effectively communicate with internal & external customers
• Demonstrated problem-solving skills
• Strong analytical, organizational and time management skills

Working Conditions:

• Normal office working conditions. Typically requires prolonged sitting with consistent computer functionality
• Ability to communicate information and ideas for others to understand by phone, email, and/or messaging
• Required work during regular work week of Monday through Friday 8am-5pm, with occasional weekend work
• Ability to communicate information and ideas for others to understand by phone, email, and/or messaging
• Navico Group promotes a” dress for your day” dress code which may include casual, business casual or business professional attire
• Travel less than 10%

Why Brunswick:

Whatever tomorrow brings, we’ll be at the leading edge.  As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people.  We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more.    In addition, we’re proud of being recognized for making a splash with numerous awards!

About <Brand>:  

Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business. 

Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue