Restaurant Supervisor

Description

JOB POSITION: Restaurant Supervisor

JOB SUMMARY: Oversees daily front-of-house operations to ensure exceptional guest service, smooth shift execution, and consistent standards of quality, cleanliness, and professionalism. This role leads the team during service, supports training, resolves guest concerns, and operational efficiency.   

PRIMARY DUTIES AND FUNCTIONS:

• Deliver internal and external guest service the Skytop way, going above and beyond
• Supervise and support servers, bartenders, bussers and hosts during service
• Monitor floor service, guests flow, reservations and table turns
• Handle guest complaints or concerns professionally and promptly
• Enforce responsible alcohol service, health standards and sanitation 
• Train, coach, and motivate team members on service standards and menu knowledge
• Supports management team
• Excellent attention to detail and ability to multi-task in high pressure situations 
• Ability to communicate effectively and professionally 

AVAILIBILITY:  

• Must be available weekends, holidays, and night shifts. 

QUALIFICATIONS: 

• 1+ year in restaurant as supervisor/management *required*
• Demonstrates interpersonal sound judgment and decision-making skills
• Must be able to work independently 
• Ability to spot and resolve problems efficiently
• Must be able to work in a team
• Must be able to stand entire shift
• Some of the time will be spent working actively including but not limited to bending, stretching, lifting and walking.

PRIOR EXPERIENCE: Knowledge of food handling, supervisory experience, and customer service.

RESPONSIBLE FOR: Keys, cash handing and inventory.

HAZARDS ENCOUNTERED: Hot cooking equipment, sharp knives can be dangerous if used in a careless manner. Wet or slippery floors and some cleaning chemicals can be hazardous if directions are not followed.

NOTICE:

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush job, or technological development) dictate. Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc.

Requirements

EDUCATIONAL REQUIREMENTS: Ability to read, write, speak and understand English. Simple arithmetic.

PERSONAL REQUIREMENTS: Self-aware, clean, friendly, professional, organized, and self-motivated.