eCornell Program Facilitation Manager, STEM Programs (Remote)

Department 

As Cornell University’s online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, leadership, and STEM. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.

The Opportunity:

eCornell is seeking a dynamic and experienced Program Facilitation Manager, STEM Programs to play a pivotal role in shaping the future of our expert-led online learning programs. This position is instrumental in driving the growth, quality, and professionalization of our facilitator community across key program areas.

As a Program Facilitation Manager, you will lead efforts to recruit, coach, and manage a pool of highly qualified course facilitators and subject matter experts. You’ll collaborate closely with cross-functional teams—including Instructional Design, Instructional Technologies, and Product Management—to ensure our learning products are effective, engaging, and continuously improving.

This is a multifaceted leadership role that blends operational excellence, team development, and strategic input into product design. The ideal candidate will also bring strong analytical capabilities, using data to evaluate program performance and inform improvements. Familiarity with data visualization tools such as Tableau (or similar) is required, with experience in SQL, Python, or other advanced analytics methods preferred.

You are considered competitive for this position if you are:

• Experienced in recruiting, vetting, hiring, and managing subject matter experts and course facilitators in online education or professional development programs.

• Proficient in performance management, including coaching, conducting evaluations, and implementing improvement plans for facilitators.

• Comfortable working with data to guide decision-making, including basic proficiency with Tableau or similar visualization tools. Experience with SQL, Python, or advanced analytics is a plus.

• Excellent with follow-up and follow-through, ability to work independently, and make decisions with minimal supervision.

• Customer-centric in your approach, with strong interpersonal skills to build effective relationships with the Facilitation team and eCornell departments.

• Adaptable, flexible, and you exercise patience and curiosity in navigating complex issues, with a high level of confidentiality and good judgment.

What You Will Do:

• Partner with the Director of Program Facilitation to recruit, vet, and hire course facilitators and SMEs.

• Manage and support facilitators within assigned program areas.

• Provide input on monthly facilitation assignments and scheduling.

• Collaborate with cross-functional teams to launch and improve learning products.

  • Identify SMEs for course development.

  • Review courses from facilitator and student perspectives.

  • Advise on design and process improvements for better student outcomes.

• Facilitate 1–2 course sections per month.

• Serve as the point of contact for certificate-related issues; submit maintenance tickets as needed.

• Onboard, train, and coach facilitators to ensure quality and consistency.

• Implement performance management systems, including data reviews and check-ins.

  • Recommend termination when facilitators fail to meet quality standards.

• Analyze facilitator and program performance data; contribute to dashboards, reports, and insights that guide decision-making and continuous improvement.

• Comfortable working with data to guide decision-making, including basic proficiency with Tableau or similar visualization tools. Experience with SQL, Python, or advanced analytics is a plus.

• Lead and contribute to process and policy improvements.

• Participate in meetings (virtual and in-person) as needed.

• Collaborate