Vice President Catering Lead NAMR

RESPONSIBILITIES:

• Manage Catering as a product, to provide best-in-class hospitality experiences within our Client and or Conference Centers across the region.
• Develop and maintain positive relationships with the other departments within the firm to ensure excellent Catering offerings and service are relevant to host and client needs.
• Direct the budget management for the locations, ensuring budgets are complete and accurate.  Review all locations’ expenses and CSAT on a monthly basis to ensure maximization of guest satisfaction to meet strategic business plans.
• Develop and implement action plans for Catering product improvement strategies that support Amenity Services strategic direction.
• Vendor Management of third party Catering Vendor including product standards and financials.
• Monitor and conduct frequent user sessions in each location, and develop action plans with aim to innovate and improve services provided.
• Create Amenity Services Catering strategic plan and road map.  Markets the plan, programmed milestones and initiatives to continually improve services.
• Maintain relationship with vendors, suppliers and other stakeholders to ensure Amenity Service quality goals are achieved.
• Drive innovation in programing to maintain an efficient and fresh approach to all aspects of the business.
• Conduct ongoing competitive review of retail and industry trends, competitive landscape and innovation to define program strategy.
• Travel as required for trainings, tradeshows and business needs.
• Foster a positive work environment that encourages teamwork, communication, and professional development.
• Additional administrative projects as required.

SCOPE:

Work closely with all other aspects of Amenity Services and their customers. This position will provide the interface between Amenity Services and our internal stakeholders to ensure the efficient and customer focused management of Catering across NAMR.  Problems have to be resolved often within very tight time frames requiring the ability to remain focused and communicate thoughts clearly and concisely among peers and senior management.  Be able to demonstrate the ability and have the experience to create and execute strategic initiatives for Amenity Service regionally.  Create and manage action plans for top service provided to our internal and external guests.  Drive program innovation related to quality, satisfaction scores and technology to incorporate latest trends that drive exceptional employee and client experiences.

 

KNOWLEDGE AND SKILLS:

• Bachelor's degree required, Master's degree preferred.
• 10+ years recent and relevant management experience in the hospitality industry.
• Multi-site management experience required. 
• Strong client focus.
• Ability to influence and inspire a large team at varying levels of experience, candidate presenting themselves with an uplifting, positive personality as well as presenting a high degree of confidentiality.
• Strong business management, analytical, and presentation skills.
• Excellent communication skills – oral and written to develop written correspondence and presentation materials.
• Ability to develop long term program strategies.
• Project Management skills.
• Strong interpersonal/relationship skills
• Organized, detail oriented, multi-tasking self-starter who is comfortable solving problems independently

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and