Clinical Case Manager II - ICM

CLINICAL CASE MANAGER II - ICM

INTENSIVE CASE MANAGEMENT

QUEENS SUPERVISED RELEASE PROGRAM 

Posted: 8/182025

 ABOUT CJA 

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice.  CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof.  CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 280 employees, citywide. 

PROGRAM SUMMARY 

CJA operates a Supervised Release Program in Queens Criminal Court. The program, which operates during the day and night court in Queens, screens targeted defendants for release at criminal court arraignment, subject to specific conditions including maintaining face-to-face and telephone contact with the program, participating in an assessment process to identify needs such as substance use and mental health, and agreeing to program monitoring of court appearances and re-arrests. 

This is a great opportunity for a dynamic, knowledgeable individual, experienced in dealing with high-needs populations such as those with mental health diagnoses, at-risk youth, and others with social, emotional, or developmental challenges, who have criminal court involvement. This position will work with participants aged 16 and older. 

POSITION SUMMARY  

Reporting to the Clinical Supervisor ICM  and under the direction of the Clinical Director of QSR, the Clinical Case Manager II ICM is a dynamic, knowledgeable, and experienced individual with a social service, psychology, or clinical background to help make an impact on the ever-changing role of the court system and alternative initiatives aimed at reducing detention and crime rates in the city. The Clinical Case Manager II ICM hired for this position will be working on a team that serves both youth and adult clients (ages 16 years and older). The Clinical Case Manager II ICM is responsible for working with our participants who have enhanced needs such as mental health, substance use, and developmental disabilities, and others who are less likely to make it to their court appearances. They will coach and connect people with resources to meet their unique needs 

PRIMARY RESPONSIBILITIES 

The Clinical Case Manager II ICM functions include: 

• Reviewing with participants the conditions of release, program agreement, and consents for disclosure
• Conducting an intake/assessment interview to identify needs, including administering various evidence-based assessment tools to identify possible mental health and/or substance abuse concerns for individuals who are aged 16 and older. 
• Responsible for monitoring a caseload of high risk and high needs youth and adult participants, providing supervision, and making referrals to voluntary social service interventions 
• Verifying participant contact information, applicable activities, and responsibilities to assign participants to a designated level of supervision
• Maintaining face-to-face and telephone contact with participants, monitoring re-arrests, and preparing written progress reports for court
• Maintaining communication with defense attorneys, and referral agencies until transfer or completion of reporting responsibilities
• Updating computerized case management appointments accordingly to produce periodic reports on participant compliance
• Complete all necessary documentation and maintain all data set reporting requirements in the agency database
• Appearing and advocating in court regarding participants’ compliance as necessary
• Actively participate in staff meetings and ongoing trainings; identify new opportunities for staff development