Service Delivery Manager

Job Title

Senior ServiceNow Architect (15 Years)

Must Have Experience

·         Experienced in implementation of Custom app platform development of Custom app and complex integrations solution using industry best practices.

·         Experience in implementation of complex integration with multiple enterprise level tool sets

·         Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound

·         Good experience of Service Portal and widget creation

·         Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation

·         Knowledge of Authentication via Auth 2.0, certificates and Mid Server

·         Implemented ServiceNow project in Domain separated instance

·         Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.

·         Good knowledge of MID Server installation and management

·         Experience of custom applications development

·         Experience of LDAP/Active Directory/SSO implementation

·         Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation

·         Ability to guide the team on the overall architecture of the custom application.

·         Ability to have technical and business conversation with the client to identify areas of improvement.

·         Extremely good communication skills.

 

Good to have Experience

·         Worked on Service Portal, CSM, HRSD, GRC, ITBM

·         Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)

·         Experience in working on Performance Analytics

·         Design and modification of ServiceNow Service Portal.

·         Review existing set up and provide best practice recommendations in line with the OEM

·         Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

·         Experience with HTML coding and Jelly script strongly preferred

Academic and Professional Experience

Professional

·         10+ years of experience with ServiceNow required

Academics

·         Certified System Admin

·         CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping

·         ITIL Foundations certification is preferred.

·         Bachelor’s degree or equivalent combination of education and experience.