Outbound Customer Engagement Representative

Description

The Outbound Customer Engagement Representative serves as the first point of contact for our warm outbound lead generation campaign. This role will focus on engaging via outbound phone calls and text messages with warm leads who have expressed interest in our services through online platforms. The primary responsibility will be to connect with potential customers via phone, build rapport, and schedule appointments for our sales professionals to close at a later time.

This is an entry level position that does not require any previous sales experience. This position also offers a pathway to becoming a full service sales professional.

REQUIRED: KEY RESPONSIBILITIES

• Contact warm leads generated through our lead aggregation system.
• Build trust and establish rapport with potential customers.
• Clearly communicate the value of our services and address initial inquiries.
• Schedule qualified appointments for the sales team to close deals.
• Maintain accurate records of interactions and appointments in the CRM system.
• Meet or exceed daily, weekly, and monthly call and appointment-setting goals.
• Collaborate with the sales team to optimize the lead-to-appointment process. 
• Additional Duties As Assigned

Requirements

• Attitude: Candidate must be enthusiastic, energetic, and coachable. Candidates must be able to remain focused for long periods of time.
• Experience in sales or customer service is a plus but not required.
• Excellent communication and interpersonal skills.
• Comfortable making outbound calls and handling objections professionally.
• Strong organizational skills and attention to detail.

REQUIRED: KEY PERFORMANCE INDICATORS (KPIS)

• Appointment Set Rate: 70%+
• CRM Accuracy Rate: 95% of information collected during initial call is input in the CRM
• Response Time: 2 minutes or less

REQUIRED: WORKING CONDITIONS

• Hours: Weekdays 9am-5pmCST
• Location: to be performed at Phoenix Reimagine location
• Travel: no travel to jobsites or other locations required