Content Designer, Payments

Who we are 

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Payments team builds products and platforms to help users accept payments, including the APIs for configuring and processing payments, and Cards, our highest volume and most complex method for accepting payments. Our design team creates the user experiences for payments acceptance, costs and revenue optimizations, disputes, and refunds. These workflows touch some of the most used surfaces in the Stripe Dashboard, so small moves can yield high impact. In addition, the team is working on net-new products that will help our users do more with their money on Stripe.

What you’ll do

You might call yourself a UX writer, content strategist, information architect, or another title. In this role, you’ll shape the strategic direction of high-impact projects, in addition to crafting elegant interface copy that distills complex concepts into clear, actionable language. Content designers at Stripe are empowered to dive deeply into a problem space, pairing closely with product designers as equal partners in the product development process. Day to day, you’ll work with small, iterative cross-functional teams while enjoying the camaraderie and support of a centralized Content Design team.

Responsibilities

• Collaborate with designers, researchers, product managers, marketers, and engineers to deliver end-to-end user experiences
• Lead concept definition and content discovery workstreams, ensuring the right activities are prioritized to uncover users’ content needs
• Deliver strategic content recommendations and solutions to a diverse set of partners and stakeholders, including audit findings, concept models, content requirements, etc.
• Shape (and scribe) user task flows, navigation schemes, and other microcopy
• Facilitate content critiques and workshops, advise partners on content execution, and create tools and templates to enable others to create their own great content
• Create, maintain, and implement style guides and shared nomenclature across Stripe

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of experience working as a content designer, UX writer, or content strategist
• Embraces the highly technical nature of Stripe and our products, and translates complex concepts into clear, intuitive language
• Thinks in systems and is comfortable driving large-scale information architecture projects
• Writes using best practices for inclusivity and accessibility to reach users worldwide

Preferred qualifications

• Experience designing content for complex financial products