Business Systems Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Join our dynamic team as we drive efficiency, streamline processes, and optimize our global operations. As a Cross-Geography Governance Associate, you'll play a vital role in work transitions, business process improvements, and cross-geography initiatives. We're seeking a change champion with a passion for international collaboration and a knack for facilitating positive transformation.

You are:

• A change champion excited about making a tangible impact on our global operations.
• A skilled project manager who thrives in collaboration with teams across different locations.
• Passionate about fostering smooth transitions, process improvements, and cross-geography initiatives.
• An excellent communicator who can build relationships and influence others across diverse cultures.

Essential Functions (Duties and Responsibilities):

60% Project Management

• Manage multiple project deliveries, prioritizing timelines, accuracy, stakeholder communication, and cross-geographic alignment.
• Develop and manage project artifacts (timelines, documentation, presentations) to support our cross-geography delivery strategy.
• Define and track success metrics for transitions and improvement projects.
• Implement process improvement initiatives, driving efficiency and optimizing workflows.
• Plan, develop, and execute training programs related to transitions and change initiatives.

40% Support Vendor Management activities

• Support relationships with our vendor partners, ensuring seamless collaboration.
• Craft and socialize best practices across our organization, promoting consistency and continuous improvement.
• Assist in transitioning work from one geography to another, ensuring quality standards are rigorously upheld.
• Implement change management procedures across geographies, ensuring smooth transitions and successful adoption.

Education & Experience Required:

• Bachelor's degree or equivalent
• 2-3 years of experience in change management, process improvement, or a similar field.
• Proven project management skills and experience managing projects with cross-functional teams.
• Strong proficiency with Microsoft Office Suite, specifically Excel, Word, and PowerPoint
• Demonstrated project management skills including project plan development and execution
• Demonstrated analytical and problem-solving skills

Knowledge & Skills:

• Excellent communication skills and effective networking with internal and external collaborators
• Learning agility regarding new topics and business problems; Ability to make sense of complex and sometime contradictory information to effectively solve problems
• Demonstrated ability working and multi-tasking in a fast-paced, dynamic environment with the ability to adapt to changing priorities 
• Build partnerships and work collaboratively with others to meet shared objectives; demonstrated ability to influence cross-functional teams to achieve desired results
• Creatively challenges the status quo to find new ways of working; looks for the opportunities that arise during times of change; readily adapts to new technologies, processes, roles; continuous improvement mindset
• Ability to manage numerous, interdependent, and time-sensitive tasks and ensure their accurate and timely completion

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. 
 
Our company culture might be our best feature. 
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.  

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable brin