Jobs and Careers

Technical Support Specialist I

United StatesRemotefull_timeVerifiedPosted 22 May 2026

💰 $74,900/yr($41,600/yr – $74,900/yr)

About the role

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Work location:

This position may be based anywhere in the United States and includes travel as part of the responsibilities.
This position requires on-site presence in Decatur, GA, following a hybrid work model.
This position requires on-site presence in Decatur, GA, must report to the office every business day.

Job Summary

We are seeking a dedicated and customer-focused Technical Support Specialist to join our team. In this role, you will provide superior technical support and deliver exceptional customer experiences to both internal and external customers. You will serve as the first point of contact for troubleshooting and resolving technical issues via email and phone, ensuring prompt and effective assistance.

The ideal candidate will demonstrate excellent problem-solving skills, a passion for helping others, and a commitment to delivering a seamless and positive support experience. Your role will be vital in upholding our company’s reputation for outstanding customer service and technical expertise.

Key Responsibilities

Ensure that customers receive industry-leading Technical Support promoting brand loyalty
Assist in remote troubleshooting of performance issues with lighting and controls products
Collaborate with the Warranty team to provide solutions to field issues
Assist with installation and application questions
Utilize drawings and bills of material to provide information for replacement parts
Provide guidance for field modifications of installed products
Leverage Knowledge Centered Service (KCS) articles to assist customers and write new articles as needed
Document customer interactions in Customer Relationship Management tool (Salesforce)
Continuously increase product knowledge by attending training to include self-guided or instructor-led modules and 1-on-1 shadowing / mentoring

Minimum Requirements

High School Diploma or GED equivalent
2+ years of work experience in a related field required
Ability to work remotely from a space with minimal distractions and reliable internet access
Ability to work in a fast-paced environment with a high volume of customer interactions requiring effective multitasking throughout the day
Demonstrated autonomy, diligence, professionalism, and a sense of responsibility
Demonstrated excellent communication and interpersonal skills
Ability to diagnose complex problems through analytical thinking
Technical aptitude - electrical, wiring, digital/analog controls systems, reading schematics, reading/interpreting wiring diagrams
Computer applications - Microsoft Office Suite, Salesforce (or similar CRM)