Patient Engagement Specialist I

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Family Health Centers of San Diego (FHCSD) is looking for a Patient Engagement Specialist to provide patient engagement services to recruit patients into the program's system of care. The Patient Engagement Specialist I participate in, and supports, the planning, development, implementation, and evaluation of services in accordance with contractual and departmental requirements and guidelines. Specific assignments vary depending on program, grant, and patient demographics, with a focus on connecting the medically underserved to community-based healthcare services. 

Responsibilities: 

• Develops, identifies, and provides referrals, within and outside of FHCSD, and effectively monitors and tracks such referrals. 

• Effectively communicates with and recruits new patients into the clinic’s or program’s system of care, interacting well with community members and patients from diverse social, cultural, and economic backgrounds. 

• Effectively leverages community resources in raising awareness of FHCSD, establishes and maintains good working relationship with community partners, and uses the community resources to connect new and existing patients with FHCSD. 

• Is an effective, productive, and collegial team member. 

• Participates in and supports the effective planning, development, execution, and evaluation of patient engagement plans. Effectively investigates leads for patient recruitment and engagement opportunities. 

• Written work (such as plans, flyers, reports, etc.) is accurate and timely. Effectively uses computer resources available as required to meet organization’s demands. 

• Performs other duties as assigned. 

Requirements: 

• Bachelor's degree strongly preferred; 4 years of recent, relevant work experience may substitute for the degree 

• High School diploma or GED equivalent required. 

• At least 1 year of experience working in sales, patient engagement, community education, community health, or providing outreach programs is required; specific experience in program area may be required depending on assignment. 

• Bilingual (Read, Speak & Write) in English/Spanish required. 

• Meet organizational driving requirements. 

Rewards: 

• Job type: Regular Full Time 

• Competitive Salary with Excellent Benefits 

• Retirement Plan with Employer Match 

• Paid Time Off, Extended Sick Leave and Paid Holidays 

• Medical/Dental/Vision/FSA/Life Insurance 

• Employee Discounts and Wellness Programs 

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