Customer Care Account Specialist - Houston, TX

Now hiring! Customer Care Account Specialist - Houston, TX

 

Houston, TX (Hybrid)

 

We are looking for a Customer Care Account Specialist to join our Petrochemicals (CP) team in Houston, TX.

 

Where the chemistry happens…

 

BASF’s Petrochemical division is the starting point of BASF's petrochemical value creation worldwide, also known as “the heart of the Verbund,” representing the world's largest chemical markets. Together, let us keep the heart beating one creative solution at a time!

 

Each customer, each person, and each relationship count at BASF. As the “face of BASF,” our dedicated Customer Care Team is a direct extension of our values. The team is focused on continuously improving the customer experience as solution champions. They communicate with confidence, react quickly, and collaborate with customers to deliver winning results and exceed expectations.

 

We are seeking a professional like you to join our Customer Care team and be responsible for the entire order fulfillment process. You will understand and follow defined Customer Care processes and procedures and serve as the BASF primary point of contact for customers.

 

Come create chemistry with us!

As a Customer Care Account Specialist - Houston, TX, you create chemistry by...

 

• Interacting with the customer in a helpful and friendly manner and understanding customer needs as you develop and maintain customer relationships for high-profile accounts for our North American customer base, including Canada and Mexico. This includes providing consistent quality service and acting as a liaison for customers and external service providers.
• Communicating with various functions across the business: Marketing, Sales, and Logistics, at all levels of the organization will be an essential part of your area of responsibility.
• Managing order to cash process activities such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and BASF’s ability to satisfy them.
• Executing and following Non-Conformance Management (NCM) measures, including investigation and reporting.
• Engaging across the organization, you will work as a member/leader of special or ongoing projects that are important to continuous improvement of the businesses. This role will be exposed to managing import / export orders direct-to-customer and collaborate with local and global colleagues to provide streamlined communication on order status.
• Understanding and enforcing stated business rules and raise awareness to situations where a resolution requires cross functional coordination. Additionally, you will support training, troubleshooting, and offer solutions to customers including the eCommerce order stream.
• Participating in orientation and training for new hires and act as secondary trainer for new hires and mentoring of peers.
• Utilizing your robust analytical and computer skills (specifically Power BI, CRM, MS Word, Excel, Power Point, and other web-based applications), you will complete material availability inquiries and price discrepancy reporting.
• Establishing and improving work procedures and processes that support the company and departmental standards.

If you have...

 

• Education (Supply Chain, Business Management or Logistics preferred) combined with your experience in the Customer Care, Supply Chain area, or closely related work experience. 
• Proficiency in using Enterprise Resource Planning (ERP) SAP system or similar ERP.
• High level of competence in Microsoft Office tools. 
• Strong problem-solving ability, ability to interact with the customer and to communicate with various functions across the business: Marketing, Sales, Planning and Logistics.

Create your own chemistry with you@BASF

 

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefit