Senior Director, Business Ops & Strategic Alignment

Overview

About Boys & Girls Clubs of America

At Boys & Girls Clubs of America, our mission is to enable all young people, especially those who need us most, to reach their full potential as productive, caring, and responsible citizens.

Every day, Boys & Girls Clubs provide safe places, caring mentors, and life-changing opportunities to millions of young people across the country. Behind that impact is a national team committed to helping local Clubs operate effectively, serve their communities, and create great futures for kids.

About the Team

The Field Operations team serves as a trusted partner to Boys & Girls Clubs nationwide, enabling local organizations navigate opportunities, solve challenges, and strengthen their ability to deliver impact in their communities.

Within Field Operations, the Business Operations & Alignment team creates the systems, processes, tools, and project management infrastructure that enable work to move efficiently across a complex national organization. From supporting digital platforms and operational workflows to driving cross-functional initiatives, the team helps ensure that Clubs and Field Operations staff have the resources they need to succeed.

About the Role

The Senior Director, Business Operations & Strategic Initiatives is a key leadership role responsible for how work moves across Field Operations and the broader Movement.

Reporting to the Managing Director, Operations & Alignment, this leader oversees Business Operations and Project Management teams while driving operational excellence across systems, processes, project delivery, and digital platforms. The role combines strategic thinking with practical execution, ensuring that initiatives are delivered effectively, data is reliable, systems are user-friendly, and teams are equipped to support Clubs at scale.

 

This is an ideal opportunity for a systems-minded leader who enjoys building structure, improving how work gets done, and leading teams through complexity and change.

Responsibilities

What You'll Do

Lead and Develop High-Performing Teams

• Lead, coach, and develop Business Operations and Project Management team members, fostering a culture of accountability, collaboration, and continuous improvement.
• Establish clear expectations for service, responsiveness, and execution while modeling exceptional internal customer service.
• Serve as a trusted thought partner to the Managing Director, Operations & Alignment and other Field Operations leaders to improve organizational effectiveness.
• Build team capabilities through coaching, mentorship, and targeted development opportunities in project management, systems thinking, and digital platforms.
• Embed BGCA's I*CARE values into leadership practices, decision-making, and team culture.
• Create an inclusive, engaging environment where employees can do their best work and grow their careers.

Drive Operational Excellence and Project Delivery

• Oversee a national portfolio of cross-functional initiatives, ranging from targeted system enhancements to large-scale, multi-year strategic projects.
• Establish and maintain project management standards, tools, frameworks, and best practices that improve consistency and execution across the organization.
• Ensure projects are delivered within established scope, timelines, quality standards, and resource constraints.
• Identify risks, dependencies, and resource challenges early and communicate recommendations to senior leadership.
• Design and support governance structures that create clarity around decision-making, accountability, and escalation pathways.
• Continuously evaluate and improve operational processes to reduce complexity and increase efficiency.

Lead Systems, Data, and Digital Platform Strategy

• Partner with Field Operations, Information Technology, and enterprise stakeholders to design and enhance systems that support national operations.
• Serve as a business leader and subject matter expert for Salesforce and related operational platforms.
• Translate business needs into clear system requirements and collaborate with technical teams to test, refine, and implement solutions.
• Improve data quality, reporting, workflow automation, and user adoption across key systems.
• Use data and operational insights to identify opportunities to streamline processes and improve the experience of both Clubs and staff.

Advance Strategic Priorities

• Evaluate the operational impact of new initiatives, identifying implications for people, processes, systems, timelines, and Clubs.