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Guest Experience Team Member
The Wills GroupEllicott City, United Statesfull_timeVerifiedPosted 14 Mar 2025
About the role
Job Purpose and Function Dash In, a Wills Group company, is launching a new innovative concept focused on an elevated guest experience and high-quality food service and we are building out the Guest Experience (Front of House) team to execute and deliver an exceptional guest experience in a 24/7 retail environment. The essential function of the Guest Experience Associate will be to provide customer service including assistance to customers, execute company standards, project a positive image of the company while in prescribed uniform, proper recording of sales and cash control, and maintain store appearance and cleanliness standards. How You’ll Make an Impact
- Maintain stock levels by stocking shelves, reaching items from packing cartons and placing items on display units ranging from floor level to seven feet above the floor and move cases weighing up to 35 pounds to retrieve needed stock selection
- Maintain physical store appearance by sweeping, mopping floors (buffing as required), cleaning restrooms and residual internal and external equipment
- Maintain exterior appearance by picking up trash and refuse from grassy areas, shrubbery beds and parking lots and emptying trash containers into dumpsters
- Control cash to accuracy as prescribed in company policy manuals for overages and shortages
- Taking on additional responsibilities as needed, including cashiering, greeting guests, restocking shelves, and providing porter services, all aimed at ensuring a pristine and welcoming front-of-house environment for our valued guests
- High School Diploma or GED preferred, or ability to complete company-paid GED program
- 1 year of customer service experience in a retail environment, preferred
- Ability to work a varied schedule including days, nights, overnights, and weekends
- Must be authorized to work in the United States and be at least 18 years of age
- Must be able to successfully complete a background check and drug screening
- As a Guest Experience expert, you'll welcome our guests into the store with a smile and take care of them as they shop throughout our store
- You'll be the first and last person our guests see, so you must have a "Guest First" attitude
- This position requires the ability to perform the essential functions contained in this job description. Reasonable accommodations will be made for qualified individuals with disabilities.
- Active ServSafe certification, or similar
- Ability to use technology including POS software
- Ability to multi-task and problem solve
- Adapting and responding to change
- Working with people
- Delivering results and meeting customer expectations
- Deciding and initiating action
- Persuading and influencing
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