Resort Corporate Sales Manager at Saint John's Resort

Schulte Hospitality Group is seeking a dynamic, service-oriented Corporate Sales Manager to join our team at Saint John's Resort! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

 

About Saint John's Resort 

Nestled in the heart of Plymouth, Michigan, Saint John’s Resort is a premier destination offering luxury accommodations, exceptional dining, a championship golf course, and state-of-the-art event spaces. We are dedicated to providing unforgettable experiences for both leisure and business guests, with a focus on excellence, hospitality, and community.

  What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.   Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.   JOB DUTIES AND RESPONSIBILITIES

• Responsible for learning the hotel brand and strategy 
• Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience 
• Manage business travel accounts to maximize business potential 
• Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals 
• Be aware of departmental revenue and up sell at every possible opportunity 
• Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system 
• Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business 
• Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions 
• Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS 
• Assist with all group rooming list, daily inspection of guest folio, communication with front office on group arrival, communication with accounting regarding guest billing, communication with Revenue Management team on group room block. 
• Conduct pre- and post-conference meetings when it is agreeable with the client 
• Attends property specific receptions to generate leads and interact with customers 
• Organize and execute local area blitzes 
• Establishes relationships with local businesses and organizations and is an active member in local industry associations 
• Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes 
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures 
• Provide prompt and accurate responses to all client requests for proposals and information 
• Consistently meet or exceed sales goals including predetermined revenue and sales activity 
• Attends appropriate trade shows, organizes sales trips in local market and feeder cities as directed by the DOS 
• Perform various other duties as assig