Product Management Leader, Enterprise Knowledge Management

DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world.  We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.

It’s a difference you’ve likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that’s just for starters. That’s why we say, “When our customers prosper, we all win.”

Job Description:

We are seeking a highly skilled and motivated knowledge management and content development leader to join our team. In addition to leading a team of content developers creating product sales, training and adoption content, the successful candidate will optimize the use of our product information and knowledge assets, assess existing resources, identify gaps, and develop a strategy for implementing an AI-based interface to enhance internal and external access to product information.

If you are passionate about leveraging AI to optimize knowledge assets and developing impactful training content, we would love to hear from you. Apply today to join our team and contribute to our mission of enhancing internal access to information through innovative AI-driven solutions.

What you will be responsible for:

Product Knowledge Asset Optimization Strategy and Implementation Using AI:

• Evaluate current product knowledge assets (e.g., knowledge banks, help sites, release notes, support tickets, etc.).
• Identify gaps and areas for improvement in product knowledge management.
• Develop and implement a strategy to optimize the use of product information and knowledge assets, with a strong emphasis on AI-driven solutions.
• Design and deploy an AI-based interface to facilitate efficient internal and external queries and improve information retrieval processes.
• Integrate machine learning models to analyze and categorize knowledge assets, enhancing accessibility and usability.
• Monitor the performance of the AI-driven interface, refining algorithms and models to adapt to evolving business needs.
• Ensure the AI solutions align with overall business objectives and provide measurable improvements in knowledge management efficiency.

Content Development and Management:

• Develop high-quality training materials and resources.
• Supervise and mentor a team of content developers, ensuring consistency and quality in content creation.
• Continuously improve training content based on feedback and changing business needs.

Collaboration and Communication:

• Work closely with DTN departments to gather and integrate information.
• Communicate strategy, progress, and updates to relevant stakeholders.
• Provide training and support to team members on new AI-driven knowledge management tools and processes.

What you will bring to the role:

• Proven experience in knowledge management or a similar role.
• Strong understanding of AI and machine learning applications in information retrieval.
• Excellent analytical, strategic planning, and communication skills.
• Experience in sales and training content development and team management
• Proficiency in knowledge management systems and AI-driven tools.
• Experience in project management and strategic planning.
• Strong leadership and mentorship capabilities.
• Ability to analyze complex data and provide actionable insights.

What you can expect from DTN:

• Competitive Salary
• Unlimited PTO
• Opportunity to lead and innovate in the field of enterprise knowledge management.
• Collaborative and dynamic work environment.
• Flexible working hours
• Remote work model (position dependent)
• Competitive Medical, Dental and Vision Insurance Plans
• 6% 401K matching
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

Applications for this position will be accepted until August 19. Interested candidates are encouraged to submit their applications before the specified deadline.

The targeted hiring base pay range for this position is between $123,750 and $165,000. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, traini