Outreach and Student Recruitment, Campus Tours Coyote Ambassador - Student Assistant

Job Summary: 

Join the Pack as a Coyote Ambassador (Outreach and Student Recruitment - Student Assistant)!

Are you passionate about connecting with others and making a positive impact on future students? As a Coyote Ambassador at the Campus Tours and Visitor Center, you will play a vital role in shaping the experiences of prospective students and their families, guiding them on their journey to becoming part of the CSUSB community.

About Us: The Campus Tours and Visitor Center, part of the Office of Outreach and Student Recruitment, is your go-to resource for everything related to visiting our campus, applying for admission, and taking the next steps toward enrollment. Our Coyote Ambassadors are the friendly faces and welcoming voices that make a lasting impression on visitors, helping them discover all that CSUSB has to offer.

Why Become a Coyote Ambassador?

- Make a Difference: As the first point of contact for many visitors, you have the unique opportunity to inspire future Coyotes. Your enthusiasm and knowledge could be the reason a student chooses to join our community.

- Develop Skills: Gain invaluable experience in customer service, public speaking, and event coordination, all while enhancing your leadership skills in a supportive environment.

- Connect with Campus Resources: Learn about CSUSB’s diverse programs and services, ensuring that you can provide visitors with the best information and assistance.

- Engage in Campus Life: Participate in events and activities that allow you to share your own CSUSB experience and connect with fellow students.

Your Role: As a Coyote Ambassador, you will engage in three key areas: Operations, Campus Tours, and Outreach Events.

Operations:
- Provide essential clerical support, including answering phones and emails, scheduling tours, and managing visitor inquiries.
- Dispense vital information about CSUSB, its programs, and campus life to guests.
- Welcome prospective students during their visits and assist them with parking and campus navigation.
- Maintain accurate student databases and assist with CRM processes.

Campus Tours:
- Conduct engaging individual and group tours, both in-person and virtually, showcasing the best of CSUSB.
- Share your passion for our campus by delivering informative admissions presentations and answering questions.
- Create memorable experiences that highlight the positive aspects of attending CSUSB.

Campus Events:
- Participate in mandatory Outreach and Student Recruitment events, including evenings and weekends.
- Serve on student panels to discuss the benefits of higher education and your personal CSUSB journey.
- Take on additional responsibilities as assigned by your supervisor.

Join Us! If you’re ready to make a significant impact and be a part of the vibrant CSUSB community, we encourage you to apply! This is your chance to inspire others and help shape the future of CSUSB. Whether you’re a second or third-year student, transfer student, or bilingual, your unique perspective is welcome!

Responsibilities include, but are not limited to: 

Operations Support

• Provide clerical assistance, including answering phones, emails, and handling inquiries. Schedule campus tours and maintain the physical and virtual tours calendar.
• Dispense information about campus programs, activities, and policies to visitors and guests.
• Assist with welcoming prospective students and providing parking information and directions.
• Maintain student databases and assist with CRM processes.
• Help maintain inventory and organize materials for campus events.
• Assist in creating swag bags for outreach events.

Campus Tours

• Conduct individual, group, and VIP campus tours, both in-person and virtually.
• Deliver engaging admissions presentations and answer questions from tour guests.
• Create memorable experiences that positively represent CSUSB to all guests.
• Keep abreast of all aspects of CSUSB, including news, student life, admissions, and history.
• Train fellow ambassadors on campus tour protocols and university resources.

Outreach Events

• Attend and work mandatory Outreach and Student Recruitment events, including weekends and evenings.
• Greet visitors during events, providing assistance and information as needed.
• Serve on student panels to discuss college experiences and the benefits of attaining a degree.
• Participate in social media postings for the office to promote events and campus life. Prepare recruitment materials to send via mail and respond to prospective student inquiries.