Key Account Manager I

Bring YOUR energy to Alliant Energy!
 

At Alliant Energy, our purpose is to serve customers and build stronger communities.  We are passionate about powering beyond the market challenges of today, while powering what's next in energy.  When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between.  We want you to be safe, happy and healthy.  That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.

Job Summary
Key Account Manager I supports and coordinates activities relating to accounts of commercial and industrial (C&I) customers such as office complexes, hotels, hospitals, production sites, and other commercial properties. This position assists in negotiating, securing, or administering service contracts, tariffs, and agreements that meet customer needs to keep their businesses running smoothly and help them reach long-term sustainability goals. This role is responsible for successfully establishing, maintaining, and enhancing credibility and communication with C&I customers, the communities Alliant Energy serves, account team members, field personnel, and key company functional areas to deliver exceptional customer service.

What you will do

• Builds relationships with community and commercial and industrial (C&I) customers and supports energy efficiency opportunities and customer growth potential to improve customer satisfaction.
• Seeks opportunities to create and maintain relationships with community leaders and get involved in the community.
• Serves as a responsive single point of contact and advocate for customers and acts as a liaison between the customer and Alliant Energy.
• Works closely with other departments, including billing, operations, marketing, pricing, finance, communications, claims processing, demand side management, and legal.
• Coordinates the preparation, and timely and accurate execution of utility customer contracts as requested by the customer and ensures that the broad range of services are accessible to meet customer needs.
• Responsible for data accuracy, completeness, and timeliness of C&I customer information files.
• Responsible for continuous contact with electric and gas systems operations to trigger notifications of interruptible customers.
• Supports the maintenance of the interruptible database necessary to generate reports, maintain contact records, and initiate notifications of interruptions.
• Learns, observes, and enforces safety rules and practices, encouraging safe work behaviors and promptly correcting conditions and unsafe behaviors.
• Engages in other duties as needed that support our Values and help deliver on our Purpose to serve customers and build stronger communities.

Education Requirements

• Bachelor's Degree Business administration, marketing, advertising, economics or related area. Preferred

Required Experience

• 0-3 years of related experience.

Preferred Experience

• Experience in the utility industry and with commercial and/or industrial customer support or sales.

Other Requirements

• Must possess a valid driver’s license.
• Must be willing to travel.
• Travel can include occasional overnight stays.

Knowledge, Skills, and Abilities

• Basic knowledge of business economics and customer relations, supplemented with appropriate technical expertise to facilitate technical solutions preferred.
• Demonstrated effective interpersonal, verbal, and written communication skills.
• Demonstrated ability to interpret contract language and the understanding of applicable tariffs.
• Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management).
• Demonstrated solid problem-solving skills and the ability to work with others to find solutions to customer requests preferred.
• Ability to work effectively in a collaborative and inclusive work environment.

Key Skills

• Account Planning • Business Development • Business Negotiations • Contract Management • Customer Experience Management • Customer Needs • Sales Strategy • Sales Pipeline Management • Stakeholder Management • Value Proposition Development

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Alliant Energy offers