AR Supervisor, Credit & Collections

Make a Difference in YOUR Career!

Our vision is both simple and ambitious: to put our drinks on every table.  

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it’s what keeps us at the top of our game. We are solutions-based. We are innovative.  We seek out new challenges and conquer them.  This is our company ethos, but it’s our people’s too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what’s best.

Stop and think: how would YOU put our drinks on every table?  

Position Description

The AR Supervisor, Credit & Collections is responsible for leading a team in optimizing cash flow collections and minimizing financial risk for Refresco Beverages North America (US and Canada). The key objectives for this role are to support the commercial team, minimize credit losses and maximize return on cash through effective collections management. In this role, it is important to be customer focused, think strategically, build relationships, leading by example and being results focused. The Supervisor leads the Credit & Collections team of 5 people, contributing in creating a great place to work, drives an efficient and effective credit and collections process, strives for continuous improvement and drives performance on financial targets.

Essential Functions:

• Responsible for leading, coaching, development and engaging Accounts Receivable professionals.
• Lead AR improvement efforts through action planning, root cause countermeasure with focus on driving improvement in key performance indicators.
• Drive improvements to the company’s AR collections policies and procedures, as well as influence improvements to upstream business processes in the company’s Order-to-Cash cycle.
• Prepare monthly, quarterly, annual and ad-hoc forecasting reports.
• Supports financial planning by forecasting cash receipts.
• Manage collection activities such as negotiating with past-due accounts, referring account to collection agencies, and escalating when needed.
• Conduct credit checks on new and potential customers – reviewing credit applications and manage credit limits.
• Adhere and maintain the corporate credit policy and internal controls.
• Review, analyze and evaluate departmental needs/requirements related to business systems and user needs.
• Ensure operational criterion is reflected in the Accounts Receivable functions.
• Participation in month end close procedures and the preparation of bad debt analysis.
• Perform tests for reserve sufficiency and recommend accounting entries to the allowance for doubtful accounts.
• Create and distribute AR reporting to key stakeholders.
• Support Corporate Accounting team during month end close process through reporting, reconciliations, and analysis.
• Develop and present AR monthly reviews and reporting to the Sales Channels.
• Manage DSO and DSO improvement.
• Participate and support in internal/external audit.
• Lead AR team in cross-functional projects, reporting and process improvement initiatives.
• Interact with Sales, Supply Chain, and Commercial Finance to resolve customer issues.

Education and Experience:

• Bachelor’s Degree in Business, Accounting or Finance (of a combination of equal education and related experience in AR roles/functions) required. 
• Five (5) years’ experience in Accounts Receivable, including Supervisory roles

Skills and Competencies:

• Advanced level of Microsoft Office experience (Excel/Word, etc.)
• Exemplary interpersonal/customer service skills
• Excellent verbal and written communication skills
• Demonstrated critical thinking and complex analytical skills
• Strong ability to interact effectively and influence at all levels of the organization
• Demonstrated experience partnering with key stakeholders
• Strong people leadership and talent development
• Experience leading/implementing process improvements
• Self-starter with a proven track record of multi-tasking abilities
• Ability to adapt to rapidly changing responsibilities and business requirements
• Highly skilled