Sr Product Manager, Payments (Ordering)

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description

We are moving fast and are adding to our best-in-class team! Joining McDonald's means thinking big every day and preparing for a career that can have an impact around the world. We are customer-obsessed, committed to being leaders, and believe we are better when we work together.

McDonald’s has long been an industry leader, innovating to improve the experience for our customers and restaurant teams. In recent years, digital platforms have become an increasingly critical part of delivering extraordinary customer and crew experience. We have invested to build assets and capabilities that will take advantage of this growing consumer interest in digital, including upgrades to the mobile app, as well as installation of self-order kiosks, and digital menu boards.

Do you like challenges? Join a global cross-functional coalition of payment experts, as we build an ecosystem to support 70+ markets to achieve McDonald’s digital ambitions! We are building the future of payments, creating partnerships with the best in the industry, and incorporating the latest digital wallets around the globe to exceed customer expectations.

As a Product Manager, you will drive the product strategy, prioritization, and roadmap for building & optimizing our customer experiences related to payments. You will work closely with cross-functional teams, including engineering, design, marketing, and operations, to drive product innovation and achieve business goals. You will be the champion of the customer and crew, translating their needs and feedback into product requirements and driving customer-centric product development. The ideal candidate is a customer-first product innovator who can lead and inspire cross-functional teams to deliver exceptional products that customers love and that win for the business.

Key Responsibilities:

• Develop and implement the product strategy and roadmap for Payment experiences, aligning with overall business goals and market trends.
• Effectively work within the McDonald’s digital product operating model to drive toward better customer outcomes in accordance with McDonald’s strategic goals.
• Collaborate with partners to implement experiences that align with the global personalization strategy.
• Drive end-to-end product development, including conducting market research, defining customer requirements, crafting product ideas, epics, stories, and acceptance criteria while partnering with engineering & design teams to develop and launch new products and features.
• Deeply understand customer and restaurant crew needs, difficulties, and behaviors through research, user feedback, and market analysis.
• Use insights to guide product decisions and prioritize product backlog items.
• Stay up to date with industry trends and technologies to advise product strategy and ensure the product portfolio remains competitive.
• Facilitate release planning, weekly demos with partners and other Agile practices on an operational basis.
• Collaborate with cross-functional teams and global markets including engineering, design, marketing, operations, and customer support, to ensure smooth execution of product initiatives. Develop a collaborative environment and build strong relationships with team members to align product goals and achieve business objectives.

What we're looking for:

• Passionate, curious, customer-obsessed leader looking for new solutions for the business, who truly enjoys designing and delivering great experiences to build brand affinity.
• Excellent communication and presentation skills, with the ability to effectively communicate sophisticated concepts to both technical and non-technical audiences at all levels of the organization.
• Capab