Customer Service Rep

Description

Reporting into Ashland Foundry & Machine Works LLC, and assists at the Sawbrook Casting location.  The Customer Service Representative works to support all aspects of operations related to timely and accurate analysis of customer requirements to meet and exceed customer needs and expectations.

Requirements

· Receive orders from customers and work with customers to verify all information and resolve any problems regarding orders.

· Respond in a timely manner to customer quotations and questions.

· Quote price, delivery of standards, and quote special QA, high spec, serialized parts.

· Review orders to determine special requirements, achievable due dates, valid part numbers, and pricing.

· Communicate information back on orders and quotes.

· Enter orders in a timely manner and maintain proper notes and date changes in B&L customer order system for improvements and expedites for on time performance (OTP).

· Track process of orders, as necessary, to ensure OTP.

· Maintain an up to date and accurate quote file and maintain filing system of all customer orders.

· Work with other departments to get parts loaded to proper lead time and get input on delivery dates for quotations.

· Check serialized parts orders to ensure they are ordered and produced as quoted.

· Work closely with Foundry and Machine Shop scheduling to reschedule orders being expedited and quote expedite fees appropriately.

· Work with purchasing and vendors directly to ensure proper price, delivery, and materials are purchased for both regular and expedited orders.

· Create shop orders for new customer orders, as needed, and relay special requirements to Foundry and or Machine Shop purchasing.

Interacts with organizational leadership, employees, vendors, and affected individuals both within and outside of the organization on a regular basis to assist with the completion of general informational requests or direction to appropriate staff to provide the highest-level customer service