Manager, Hotel Product Training & Engagement

Execute and operationalize the learning and engagement strategy for P&T products, ensuring hotel colleagues build confidence, clarity, and capability across IHG’s portfolio of hotel-facing solutions .This role translates cross-product experience principles into structured training journeys, live engagement moments, and reinforcement mechanisms that drive sustained adoption.

 

Your Day to Day: 

• Learning Journey Design & Execution

  • Design modular, role-based training journeys across multiple hotel-facing products, programs & personas where required.
  • Translate product features and workflows into practical, scenario-based training experiences.
  • Develop structured training briefs aligned to product releases.
  • Ensure training & engagement assets reflect real hotel workflows and operational realities.

• Live Engagement & Facilitation

  • Design and facilitate webinars, deep dives, showcases, and interactive engagement sessions.
  • Lead product Train-the-Trainer sessions where required.
  • Support champion and power-user engagement programs through structured touchpoints.
  • Bring product capabilities to life through demos and operational storytelling.

• Cross-Product Reinforcement

  • Reinforce how multiple products connect operationally within hotel workflows.
  • Identify potential confusion points during product delivery and address experience friction themes with working team.
  • Ensure hotel touchpoints are sequenced in alignment with broader engagement/communications cadence.

 What We Need From You:

• Experience in engagement Asset Coordination

• Feed briefs & work with hotel product creative services to produce facilitator guides, job aids, quick-start materials, and reinforcement tools.

• Partner with Creative Services on production of visual and digital training/engagement assets.

• Maintain view of necessary content updates that need to be addressed across release cycles.

• Coordinate logistics with Deployment and/or Vendor teams when training delivery requires operational support. 

• Experience with measurement & Continuous Improvement

• Experience with track participation, engagement, and knowledge retention metrics.

• Analyze feedback to identify adoption risks or clarity gaps.
• Refine approaches based on release learnings and field insights.
• Contribute structured insights into Product Marketing & Adoption, Deployment and Product Teams.

 

Travel: 10%

 

Location – Atlanta GA (Hybrid – 3 days a week in office)

 

The salary range for this role is $75,000 to $100,000. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employee.

 

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At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?