BHA Assistant Front of House Manager

BHA Assistant Front of House Manager

Join the greatest team in the west. Opportunity awaits you in Medora.

Our Company:

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences.

TRMF was established in 1986—but our story begins before that. In 1962, nationally-renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.

In the years since, we’ve grown from a staff of a handful of folks to more than 50 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota.

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family.

We are the Theodore Roosevelt Medora Foundation.

Title: Amphitheater Assistant Front of House Manager

Classification: Non-Exempt

Reports To: Front of House Manager, Venues Manager

Location: Medora, ND

Date: October 2023

Summary/Objective 

The Amphitheater Assistant Front of House Manager is responsible for assisting the Front of House Manager in all aspects of the operation. This includes training, scheduling, and supervising all Medora Musical Front of House Staff as well as other staff working in the Amphitheater as needed. This Manager should prioritize excellent guest service, and safety while resolving any issues which arise at the Burning Hills Amphitheater. 

Duties/Responsibilities

• Promote sales of TRMF events and services by providing all customers with complete information and showing enthusiasm for these offerings.
• Stay informed about Medora events and activities to deliver accurate information to guests.
• Schedule staff for all front of house positions at Burning Hills Amphitheater. 
• Account for all hours reported on time sheets for front of house employees and verify the accuracy of the information reported on weekly timesheets; ensure that timesheets are delivered to the accounting staff in accordance with TRMF policy. 
• Help to maintain a safe, productive, and comfortable work environment for permanent and seasonal staff. 
• Collaborate with the Volunteer Coordinator to assign the volunteers to their nightly duties. 
• Train and supervise head usher to work pleasantly and effectively with the volunteer ushers to resolve seating and access issues. 
• Coordinate schedules for the amphitheater with the Front of House Manager and maintain time keeping records. 
• Increase concession and gift shop sales by leveraging effective personnel. 
• Maintain necessary inventory on equipment and supplies. 
• Attend all meeting pertaining to front of house responsibilities. 
• Ensure guest safety during times of ingress and egress.
• Know the placement of emergency equipment and location of emergency personnel prior to the show. 
• Must have a driver’s license and be over the age of 18.
• Participates in workplace safety training sessions.
• Be available to work shifts at the Medora Musical and other positions as needed. 
• Performs other related duties as assigned. 

Required Skills/Abilities

• Excellent verbal communication skills.
• Provide consistent, excellent customer service.
• Reliable, on time, and ready for every shift.
• Ability to stand and move for extended periods of time. 

Required Education and Experience

• Previous Guest Service Experience preferred.
• Must be able to operate POS system, or willing to learn.
• Must possess math skills sufficient to make changes for customers quickly and accurately.
• Must be fluent in English, bilingual a plus.

Work E