Manager, Technology Operations

Overview

Come find your spark at Quartz! Quartz Health Solutions is seeking a Manager, Technology Operations (Tech Ops) to lead a team responsible for the reliability, performance, and continuous improvement of core infrastructure services. This role will oversee systems administration, network operations, voice/telecommunications systems, and service management processes, ensuring stable, secure, and scalable technology operations that support critical services.  

Key skills the Manager, Tech Ops will use on a regular basis: 

• Infrastructure and Operations leadership
• ITIL practices
• Networking and voice systems expertise
• Incident problem management
• Vendor management
• Strategic thinking and execution
• Communication skills and stakeholder engagement 

Benefits:

• Play a key role in driving operational excellence, modernizing infrastructure, and delivering a seamless technology experience for users
• Starting salary is based on skills and experience: $116,800 - $146,000 plus robust benefits package 

Responsibilities

• Leadership
  • Selects, develops, mentors, and retains engaged and high-performing staff. Provides coaching, development opportunities, and performance management
  • Fosters a culture of accountability, collaboration, and continuous improvement
  • Manages relationships with vendors and managed service providers
• Operational Excellence and Service Delivery
  • Maintains oversight of teams responsible for the design, implementation, and support of systems administration, network engineering and administration, voice administration and unified communications, ITSM platforms and service desk processes.
  • Oversees the day-to-day infrastructure operations, ensuring high availability and performance.
  • Manages SLAs (Service Level Agreements), incident response, and service delivery metrics.
  • Leads major incident response and resolution efforts
  • Promotes proactive monitoring, automation, and reliability improvements
  • Oversees disaster recovery and business continuity planning
• Strategy and Innovation
  • Identifies and implements modern infrastructure solutions and automation opportunities.
  • Leads complex, highly-visible initiatives to improve scalability, security, and operational efficiency.
  • Facilitates collaboration across technical teams, business units, and leadership on complex operational issues.
  • Influences stakeholders and drives alignment on prioritization and investment on key initiatives. 

Qualifications

• Bachelor’s degree in information technology, computer science, or related field with 5+ years of experience in IT infrastructure, technical support, systems administration, network engineering/administration, or voice administration
  • Or associate degree in information technology, computer science, or related field with 8+ years of experience in IT infrastructure, technical support, systems administration, network engineering/administration, or voice administration
  • Or high school equivalency with 11+ years of experience in IT infrastructure, technical support, systems administration, network engineering/administration, or voice administration
• Experience leading technical teams and managing third-party vendors or service providers
• Familiarity with Microsoft technology stack administration, including Windows OS, Microsoft 365, Azure AD, Outlook and related Office technologies
• Working knowledge of network engineering and administration concepts, including Palo Alto and Cisco technologies
• Working knowledge of voice administration platforms, including CCaaS (contact center as a service) solutions, Microsoft Teams Voice, VOIP, and contract center technologies
• Understanding of healthcare technology environments and regulatory considerations
• Expertise in IT service management processes and operational best practices
• Ability to lead cross-functional teams and influence stakeholders
• Strong analytical and problem-solving skills
• Commitment to customer-centric service delivery
• Ability to build relationships with internal and external vendors
• ITIL foundation certification, or ability to obtain within 6 months of position start date
• Relevant technical certifications (network, cloud, systems) or ability to obtain within 6-12 months of position start date 

 Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home. 

We offer an excellent benefit and compensation package, opportu