HO Business & Programs S&S

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Job Description:

Ready to command the business engine behind one of the most trusted names in aerospace? Airbus Helicopters is looking for a high-caliber, strategic leader to step into the role of Head of Business & Programs (B&P) for our Support & Services (S&S) division.

Based out of our regional headquarters, this is a tactical-strategic leadership opportunity designed for an executive who thrives at the intersection of operational excellence, financial performance, and top-tier customer satisfaction.

The Mission: Simplify our P&L structure, accelerate decision-making, and serve as the ultimate voice of the customer and guarantor of fleet performance across the United States.

Meet The Team:

From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen.

Your Working Environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

Your Challenges:

Performance Management:  20%

• Be responsible for end-to-end profit and loss for customer contracts, including management of power by the hour (PBH) contracts;

• Directs the efforts of functional organizations to assure customer support requirements are identified, proposed, contracted and delivered in accordance with contract requirements and customer expectations

• Coordinates contractual obligations towards the customer and Airbus internal obligations;

• Monitors the achievement of operational goals towards customers and coordinates action plans with functions to achieve these goals

• Leads customer service improvement initiatives to maximize customer satisfaction

• Tracks and influences customer operational availability (OA) and Direct Maintenance Costs (DMC) by monitoring customer operational and maintenance data, identifying trends and making recommendations to increase OA, lower DMC and improve financial results;

• For HCare/PBH, tracks and influences costs to ensure contract performance objectives are met Maintains operating budget (OPEX) within authorized funding and has responsibility for meeting group KPIs;

• Manage Goodwill account in collaboration with VP Customer Support & Civil Programs
   

Strategy, Forecasting and Standards:  50%

• Propose, plan and deploy overall Regional Support Strategy in accordance with cus