Supply Chain Ops Specialist IV

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

 Pay Range : $23.00 - $27.00

YOUR ROLE

 Serves as a lead to staff and performs the most specialized or complex support to areas of the supply chain or operations, which also includes working with supervisors to ensure staff are trained and overseeing operations for accuracy.  Generally requires specialized knowledge of customers and carriers and providing the most complex internal or external customer service, quotes and tracking and tracking needs. 

WHAT ARE YOU GOING TO DO?

• Prioritizes and assigns work and provides work direction.
• Works with supervisors and trainers to ensure staff are trained, provides assistance and feedback and completes appropriate forms or documents when required.
• Assists with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements.
• Identifies and completes services or assists others that require specialized or expedited handing.
• Addresses sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
• Tracks orders and shipments and assists with tracing as needed; usually sensitive, domestic and may involve international operations. 
• Runs, analyzes, and summarizes more complex operational reports and details; presents information to co-workers or supervisors are needed.
• Prepares information required for quotes or address potential services; provides more complex quotes.
• Communicates with internal and external customers, carriers and providers on a variety of issues, to include arranging service, invoice and billing, service delivery, problem resolution, and other operational needs; assists others on specialized to sensitive needs.
• Ensures compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items.
• Develops critical relationships with internal and external customers, assists with account management such as maintaining customer profiles, details and service needs.
• Performs other duties as assigned.

WHAT ARE WE LOOKING FOR?

• High School Diploma or GED required.  Specialist III and IV:  Associates Degree, or equivalent combination of work experience is preferred.
•  Five years of specialized logistics or related operations support experience.
• Serving as a lead to staff which includes prioritizing and assigning work.
• Assisting supervisors to ensure efficient and accurate operations. 
• Developing relationships with key customers and internal operations.
• Providing communication required to ensure transparent and efficient operations.
• Addressing and resolving expedited handing or service needs.
• Specialized operational and support principles and practices in related supply chain environments.
• Identifying and resolving potential operational delays.
• Applying and following policies and procedures; assisting others to do the same.
• Leveraging databases and systems to review and verify logistics and transportation information.
• Tracking and tracing complex and sensitive shipments or product.
• Preparing complex quotes, service details, and
• Must be able to read, write, and speak English fluently.
• Intermediate profi