Sr Business Analyst - Delivery Experience, DEX

At Amazon, we are working to be the most Customer-centric company on earth. If you would like to help us build an excellent delivery experience, this is your chance to make history. The Worldwide Delivery Experience team continues to innovate with delivery speed initiatives for customers with the objective ensuring Amazon continues to own ‘fast’ in the minds of our customers.
We are looking for a highly organized and motivated Business Analyst with strong analytics skills and business acumen to advise and support WW Same Day Delivery Speed programs. In this role you will primarily be responsible for developing and maintaining weekly reporting, developing dynamic dashboards for our business partners, defining new metrics to inform the business, as well as conducting ad-hoc and strategic analyses. You have the capability to extract, manipulate, and summarize large sets in analysis through the use of business intelligence and reporting tools. You will partner closely with Product and Program Managers to solve business problems and should be skilled at translating complex or ambiguous problem statements into analytic requirements. Additionally, you will act in an analytic consultative capacity and can articulate the “so-what” of your analytic results to senior leadership.
A successful candidate will develop a strong understanding of our business and make data-driven conclusions. They will be comfortable with ambiguity while working in a fast-paced dynamic environment. They will also continuously learn new systems, tools, and industry best practices to help design new tools that help our team automate, and accelerate analytics.
The position can be based in Seattle or NY.


Key job responsibilities
- Own the development, and maintenance of ongoing metrics, reports, analyses, dashboards on the key drivers of our business
- Partner with operations and business teams to consult, develop and implement KPI’s, automated reporting solutions and infrastructure improvements to meet business needs
- Develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support business needs
- Perform both ad-hoc and strategic analyses
- Strong verbal/written communication and presentation skills, including an ability to effectively communicate with both business and technical teams.
- Able to work independently and partner with stakeholders based outside of the US

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA | New York, NY, USA

Basic Qualifications

- Bachelor's degree
- - 5+ years of business analyst, data analyst or similar role experience
- - 5+ years of Excel and data visualization tools such as Tableau experience
- - Experience defining requirements and using data and metrics to draw business insights
- - Experience making business recommendations and influencing stakeholders
- - Experience with SQL

Preferred Qualifications

- - Experience with one or more of the statistical modeling or scripting languages/ toolboxes
- - Experience with data visualization using Quicksight, or similar tools

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $94,600/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.