Personal Banker III (Assistant Branch Manager)

UMB begins with YOU! We measure success in how we use every transaction and interaction to improve our customer's financial wellbeing. Our Personal Bankers are fanatics for using their financial knowledge to offer thoughtful solutions to help our customers make money, save money, protect money, and use technology that makes banking easy.

As a Personal Banker III, you not only contribute to the branch’s success through achieving your personal production targets, you also support the Branch Manager as a member of the branch leadership team.  We want you on our team if you have a natural curiosity, attention to detail, a passion for engaging conversations that lead to results and a leadership presence that inspires teams. Our branch environment is extremely fast paced with several daily priorities which means our leaders’ guidance and coaching make a meaningful impact in the lives of both our customers and our teammates every single day.

How you will spend your time:

Individual Contributor

• Use a consultative questioning approach to turn every transaction and customer service interaction into an opportunity to learn your clients’ financial life priorities and connect them to our solutions that meet their financial goals.

• Grow the branch customer base through proactive outbound business development activities including workplace banking, developing referral networks, appointment setting and outbound calling campaigns.

• Assist customers with transactions, completing service requests, and opening new accounts and submitting applications while delivering a meaningful conversation that improves our customers’ financial wellbeing.

• Level III Personal Banker’s play a lead role in driving success through consumer lending especially real estate secured lending such as home equity loans and lines of credit.  Keen product knowledge and proactively sourcing lending opportunities through conversations and developing referral networks are key activities for success. Pipeline management, collaboration with underwriting and credit partners and consistent timely follow-up with clients are essential. 

• Participate in delivery of the unparalleled customer experience by building relationships through proactive outreach to help customers succeed financially.

• Collaborate with partners in small business, mortgage, and investments to grow customer's share of wallet.

Extension of Branch Leadership Team | Assistant Branch Manager

• Support the Branch Manager (BM) by consistently and clearly communicating and reinforcing priorities with the team.  In the absence of the branch manager, oversee the entire branch staff.

• Encourage branch achievement of performance targets by managing to Retail UNITED’s Sales Management processes including daily huddles, intra-day checkpoints with team members to ensure progress to essential activities and behaviors.

• Support achievement of the Unparalleled Customer Experience by closely managing the choreography of customer interactions within the branch and refining team scheduling for business continuity, client experience and support of key business development initiatives like myPerks workplace banking.

• Ensure the branch is always operating in a safe and sound manner by following applicable policies, procedures, and guidelines.  Success will be reflected in satisfactory audit ratings, managing critical operational metrics to minimize risks and losses, maintaining high standards for security and account opening activities and resolution of customer escalations.

We are passionate about helping our team members develop their careers! You will have deep relationships with your Branch manager, Regional Delivery Manager, and specialists. These leaders invest in your success through daily feedback, personalized coaching and helping you create action plans to be successful. From day one, you will receive training including hands-on practice, and dedicated support throughout your on-boarding experience. With demonstrated success, you will have unlimited opportunity to grow throughout the company.

We are excited to talk with you if:

• You have a HS Diploma or equivalent

• You have at least three years’ experience successfully achieving sales and service targets on a commissions-based compensation plan in a Retail banking environment.  Demonstrable skills engaging with customers, making product recommendations, and originating consumer deposit, loan and credit card accounts.

• You have the ability to work Monday-Friday 8:00AM-6:00PM, Saturdays 8:00AM-12:00PM 

• You have the ability to obtain an NMLS registration within 90 days

• You have the ability to learn products, services, and procedures quickly and accurate