Sr. Human Resources Business Partner

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

*Preference to be located in the Research Triangle Park region near our Durham office.*

What this role is:

A senior level HR business partner role where you will be challenged to bring people solutions to business problems, putting your client at the center. You will guide senior leaders to be better and engage their teams to deliver the best customer experience SaaS products on the planet. You will work closely with the leadership teams of our Product organization to understand their strategic needs. Then you will work with our matrixed and global HR team of HRBPs and members from talent, compensation, HR operations, and talent acquisition to design and deliver relevant results. You will work to implement workforce strategies, ensuring engagement, all while navigating dynamic & agile teams. You will help deliver the employee experience at scale with your global team and much more!

What this role isn’t:

This isn’t an admin or compliance role. We are looking for a thoughtful human resources business partner experienced in creatively addressing business issues with leaders related to employee engagement and our people strategy.

What you’ll bring to the table:

We are looking for someone with a true global perspective – although US-headquartered, we have more employees internationally than domestically. You must have international human resources experience, be technically adept at your craft, and possess fantastic people skills. We need someone to lead, listen and partner, consider the issues at hand, and connect the dots at scale.

Some details about what you’ll do:

• Collaborate with leaders to understand their business and talent challenges

• Supports leaders through challenges and guide to HR best practices

• Partner with business executive leaders to communicate and implement the global people programs

• Partner with leaders to communicate and implement the HR philosophy, vision, and strategy

• Work as part of a dynamic HR team and partner with your peers to develop industry leading people solutions to global problems and transform HR

• Create and use data analytics to provide insights and make decisions

• Facilitate employee engagement activities through periods of significant change

• Various other projects, as required

Minimum requirements:

• You should have a degree. But we value experience more. A lot of it. You will need at least 7 years of progressive HR Partner experience in a global organization

• Experience implementing programs, supporting change, developing inorganic growth, or guiding transformation

• You must be a good communicator, partner, one who can affect or sway and be committed to agile customer service

• Advanced analytical skills, deep understanding of Excel and PowerPoint, and HR information systems

• Experience with M&A due diligence and integration

• Personable, sense of humor, pleasant to work with

• Prior public company experience is a plus

• Ability to travel to key Genesys offices, as needed, and manage across various time zones. Our teams are in Canada, Ireland, Hungary, India, Israel, and others

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$115,850.00 - $227,350.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities