Senior Manager, Merchant Services and Card Payments

Company

Cox Automotive - USA

Job Family Group

Finance

Job Profile

Treasury Sr Manager

Management Level

Sr Manager - Non People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $134,900.00 - $224,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Cox Automotive is hiring a Senior Manager, Merchant Services and Card Payments. This is a senior individual contributor and team lead within the Corporate Treasury function, responsible for owning the end-to-end strategy, operations, and optimization of the company's card payment acceptance program. With over $500 million in annual B2B card payment volume processed across Visa, Mastercard, and American Express platforms — predominantly card-not-present — this role is a critical financial and operational function.
This leader will serve as the company's internal subject matter expert on merchant acquiring, interchange economics, payment processing, and card network relationships. This individual will partner closely with Finance, Accounting, Technology, Legal, and business unit leadership to ensure the payments program operates efficiently, compliantly, and cost-effectively. The role reports to the Senior Director, Billing and Cash Application and may manage one or more specialists / analysts in the future.

Key Responsibilities

Strategy & Program Ownership

• Own and continuously optimize the company's card payment acceptance strategy across all B2B payment channels and platforms

• Lead the evaluation, negotiation, and management of relationships with the company's merchant bank and processor (currently Chase Paymentech), card networks (Visa, Mastercard, American Express), and specialty platforms (Stripe) for niche business units

• Develop and execute a multi-year roadmap for the card payments program aligned with corporate growth, cost management, and technology objectives

• Serve as the primary internal escalation point and external relationship manager for all card payment processing partners

 

Interchange & Cost Optimization

• Own the company's interchange fee management strategy, including qualification optimization, merchant category code (MCC) assignments, and data enrichment to achieve the best available interchange tiers

• Conduct ongoing analysis of the merchant discount rate and processing fee structures; benchmark against industry peers and identify cost reduction opportunities

• Lead periodic RFPs and contract renegotiations with processor and network partners; evaluate pricing models (interchange-plus, flat-rate, tiered) and advocate for structures that minimize total cost of acceptance

• Monitor network fee schedules, assess the impact of interchange updates (Visa/Mastercard publish semi-annual updates), and model financial exposure to fee changes

Operations & Settlement Management

• Oversee day-to-day card payment processing operations, ensuring timely and accurate authorization, clearing, and settlement across all business units and payment channels

• Monitor settlement reconciliation between Chase Paymentech remittances and the general ledger; partner with Accounting to resolve discrepancies promptly

• Manage the Stripe platform for applicable niche business units, including account configuration, fee monitoring, and reconciliation

• Establish and maintain operational procedures, controls, and SLAs for payment processing across the enterprise

Chargeback & Dispute Management

• Own the company's chargeback and dispute management program across all card networks and processors

• Develop and enforce representment strategies and documentation standards to maximize dispute wins and recover revenue

• Monitor chargeback ratios by business unit and card network; ensure ratios remain within Visa, Mastercard, and Amex thresholds to protect card acceptance privileges

• Collaborate with Sales, Customer Service, and legal teams to address root-cause issues driving dispute volume

Risk, Fraud & Compliance

• Ensure the company maintains full PCI-DSS compliance across all card acceptance environ